LORENA CABONELAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Kitchen Beauty Marketing Corporation
05.2023 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Data Analyst
OP 360 Phil, Inc.
3 2022 - 10.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
Store Manager
7-11 Velez MAB
12.2020 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
S2S-CSR Telstra (Teletech)
Teletech
06.2019 - 12.2020
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sales Supervisor
Cosmetics Revelation Corporation
01.2017 - 12.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Admin/Office Staff and Sales Officer
LRT Direct Selling
12.2014 - 03.2016
Member Support Group/ Office Staff
PESO, Inc.
02.2014 - 11.2014
Product Specialist
Ever Bilena Direct Sales Dept
04.2012 - 12.2012
Store-in-Charge/Encoder
OROTIME Italian Trend Jewelry
08.2010 - 12.2011
Telemarketer
Times Asia Publication
05.2009 - 10.2009
Beauty Consultant/ Promo
Ever Bilena Cosmetics, Inc.
10.2024 - 09.2008
Education
Bachelor of Science - Secondary Education- Mathematics
Cebu State College of Science And Technology (Main Campus)
04.2001 -
Skills
Customer Communication
Seminar & Training
- Make-up Application
- Customer Service Workshop
- Leadership Training
- Supervisory Skills
References
- Karla Monique Laqui
- Melyn Pat
- Zenaida Cataquez
- Arvin T. Cartagenas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Beauty Consultant/ Promo
Ever Bilena Cosmetics, Inc.
10.2024 - 09.2008
Sales Coordinator
Kitchen Beauty Marketing Corporation
05.2023 - Current
Store Manager
7-11 Velez MAB
12.2020 - 12.2021
S2S-CSR Telstra (Teletech)
Teletech
06.2019 - 12.2020
Sales Supervisor
Cosmetics Revelation Corporation
01.2017 - 12.2018
Admin/Office Staff and Sales Officer
LRT Direct Selling
12.2014 - 03.2016
Member Support Group/ Office Staff
PESO, Inc.
02.2014 - 11.2014
Product Specialist
Ever Bilena Direct Sales Dept
04.2012 - 12.2012
Store-in-Charge/Encoder
OROTIME Italian Trend Jewelry
08.2010 - 12.2011
Telemarketer
Times Asia Publication
05.2009 - 10.2009
Bachelor of Science - Secondary Education- Mathematics
Cebu State College of Science And Technology (Main Campus)
04.2001 -
Data Analyst
OP 360 Phil, Inc.
3 2022 - 10.2022
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