Summary
Overview
Work History
Education
Skills
Timeline
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LORENA ALEJANDRIA

Quezon City, Metro Manila

Summary

Dedicated customer service representative with strong skills in relationship building and active listening. Proven ability to resolve issues with empathy, enhancing customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills technical role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Afni
Commonwealth, Metro Manila, Philippines
06.2025 - 06.2026
  • Utilized CRM software to document customer interactions and track issue resolution.
  • Provided support in troubleshooting technical problems, enhancing customer satisfaction.
  • Collaborated with team members to streamline processes for improved efficiency.
  • Adapted quickly to new products and services, maintaining up-to-date knowledge base.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service Representative

Iqor Ph
Iloilo City, Province Of Iloilo, Philippines
02.2024 - 06.2025
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Handled escalated issues professionally, fostering positive relationships with clients.
  • Maintained a high level of professionalism while managing multiple customer requests simultaneously.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Customer Service Representative

TTECH
Bacolod City, Province Of Negros Occidental, Philippines
04.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

CULASI NATIONAL HIGH SCHOOL
CULASI ROXAS CITY CAPIZ
03-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Customer relations
  • De-escalation techniques
  • Technical support

Timeline

Customer Service Representative

Afni
06.2025 - 06.2026

Customer Service Representative

Iqor Ph
02.2024 - 06.2025

Customer Service Representative

TTECH
04.2023 - 02.2024

High School Diploma -

CULASI NATIONAL HIGH SCHOOL
LORENA ALEJANDRIA