Loren Era Jamon
Customer Service Specialist
Taguig
Summary
Experienced professional seeking a Subject Matter Expert role to leverage deep domain expertise and analytical skills in driving strategic initiatives, optimizing processes, and mentoring cross-functional teams. Committed to delivering high-impact insights and fostering innovation.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
JP Morgan Chase - Fraud and Claims Department/Home Lending Customer Service Department
12.2022 - Current
Fraud Specialist to Supervisor
Dell Financial Services - Fraud Department
04.2018 - 12.2022
- Telus International Philippines
Customer Service Specialist to Supervisor
Metro PCS (Telecommunications)
05.2015 - 04.2018
- IQOR
Elementary Teacher
St. Aloysius Gonzaga Parochial School
06.2014 - 04.2015
Education
Bachelor of Elementary Education -
Philippine Normal University
South Luzon03-2014
Skills
- 10 years of call center experience
- Proficient in MS Office
- Excellent communication skills
- Great analytical skills
- Highly patient
- Strong people skills
- Punctual and flexible
Timeline
Customer Service Specialist
JP Morgan Chase - Fraud and Claims Department/Home Lending Customer Service Department
12.2022 - Current
Fraud Specialist to Supervisor
Dell Financial Services - Fraud Department
04.2018 - 12.2022
Customer Service Specialist to Supervisor
Metro PCS (Telecommunications)
05.2015 - 04.2018
Elementary Teacher
St. Aloysius Gonzaga Parochial School
06.2014 - 04.2015
Bachelor of Elementary Education -
Philippine Normal University
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