Lorelie Dela Cruz
Store Manager
Biñan Laguna
Summary
Proven Virtual Assistant and Store Manager with a track record of enhancing customer experiences and streamlining operations at Virtual Spotter and Rustan Coffee Corporation. Expert in Microsoft Office and customer service, demonstrating exceptional attention to detail and a knack for prioritizing tasks effectively. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Virtual Assistant
Virtual Spotter
03.2024 - 10.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Store Manager
Rustan Coffee Corporation
09.2007 - 02.2024
- Completed point of sale opening and closing procedures.
- Accountable for Business Acumen and Problem Solving
Education
Bachelor of Science - Hotel And Restaurant Management
Las Piñas College
Las Pinas, Metro Manila, PhilippinesSkills
Document preparation
Microsoft office
Customer service
Analytical skills
Data entry
Problem-solving abilities
Adaptability and flexibility
Attention to detail
Teamwork and collaboration
File organization
Email management
Task prioritization
Certification
First Aider - Red Cross Training
Timeline
First Aider - Red Cross Training
05-2024
Virtual Assistant
Virtual Spotter
03.2024 - 10.2024
Food Safety
01-2024
Pollution Control Officer
10-2018
Global Coffee Master
02-2008
Barista Trainer
12-2007
Store Manager
Rustan Coffee Corporation
09.2007 - 02.2024
Bachelor of Science - Hotel And Restaurant Management
Las Piñas College