LORD WIN GUSTO

Responsible for the proper and safe implementation of ramp services including monitoring of assigned ramp equipment and adequate personnel for operations.

• Implement administrative and operational aspects as required
• Ensures proper implementation of contracted services with customer airline (Cebu Pacific Air)
• Ensures services are within the customer airline’s standards
• Prepares and complies operational reports
• Ensures adequate and trained personnel and operational ground support equipment are assigned on the flight
• Supervises the following areas of ramp operations such as baggage build up/baggage break-up, cargo loading/unloading, aircraft interior cleaning
• Conducts pre-flight briefings for efficient and organized operations. Conducts post flight briefing to discuss observations and corrective action needed
• Develops contingency plans handle crisis situations such as floods, irregular operations and unexpected lacks
• Monitor customer safety during boarding and deplaning and assist customers in a friendly manner
• Marshal aircraft on the ramp (e.g. directing assisting and parking all arriving departing and towed aircraft). Guided aircraft into and out of parking positions using hand signals.
• Monitoring in transferring cargo (including luggage) to airport baggage breakdown
• Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
• Service aircraft as needed (e.g. aircraft lavatories potable water window wash deicing and commissary items)
• Assist in ramp set up and storage of equipment and baggage
• Aircraft headset communication between the ground and flight deck while doing push-back, fueling and a variety of maintenance and servicing operations.
• Constantly communicated with flight crew personnel and other ground personnel
• Assigned to a special tasks as line trainer and line management.
• Evaluated performance, set schedules and coached ramp agents on work areas.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, aerobridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

• Assist passengers with self-service check-in kiosks
• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and quarantine as required
• Make public address announcements as required
• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Operate computers and specialist equipment such as a scanners and airline specific software
• Produce work-related documentation when required
• Maintain the highest standards of safety and security at all times
• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Announced flight status updates and information about gate changes over PA system.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.