Web Development and Web design
Lord Kevin Brina
IT
Cebu City,Philippines
Summary
Patient IT Support Specialist with experience in selecting and setting up all Diebold Nixdorf POS (Point of Sale) terminals and HP Printer and Laptop equipments. Strong written and oral communication skills resulted in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduced concerns related to new technology.
Overview
2
2
Certifications
1
1
year of professional experience
Work History
IT Support Specialist
Moderntech Computer Systems Inc.
San Pedro, Laguna, Philippines
09.2020 - Current
- Used ticketing systems to manage and process support actions and requests.
- Installed security applications and devices and suggested additional security measures.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
Education
Bachelor of Science - Information Technology
Siquijor State College
Larena, Siquijor 04.2019 - 04.2019
Skills
Technical issues analysis
TCP/IP
Data recovery
Operating system management
Wireless area networking
Network diagnostics
Software
Computer Application and Troubleshooting
Certification
HP Printer and Laptop Training- 56 Hours
Timeline
POS (Point of Sale Training) - 24 hours
10-2020
IT Support Specialist
Moderntech Computer Systems Inc.
09.2020 - Current
Bachelor of Science - Information Technology
Siquijor State College
04.2019 - 04.2019