Lord Irveen Maybuena
Davao City, Province of Davao del Sur,DAS
Summary
Dynamic leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
5
5
years of professional experience
Work History
Team Manager
Full Potential Solutions
Davao City, Province Of Davao Del Sur, Philippines
09.2023 - 01.2026
- Led team in achieving operational excellence through streamlined processes and effective communication.
- Mentored staff to enhance performance and foster a collaborative work environment.
- Analyzed workflow inefficiencies, implementing solutions that improved productivity and reduced errors.
- Developed training programs for new hires, ensuring rapid onboarding and knowledge retention.
- Coached agent to address opportunities, provide real time assistance, and guide team for growth.
- Joined weekly and monthly review with the client for the account performance.
- Performed realtime audit (call, chat and back office queue).
- Conducted Final Interview for applicant.
- Monitored key performance indicators, driving accountability and continuous improvement initiatives.
- Implemented feedback mechanisms to assess team satisfaction and address concerns proactively.
- Facilitated regular team meetings to align goals, share updates, and celebrate achievements.
Customer Service Representative
Awesome OS
Davao City, Province Of Davao Del Sur, Philippines
09.2020 - 09.2022
- Answered emails to resolved customer inquiries ensuring timely and efficient service.
- Managed customer accounts, processing requests and updates with accuracy and attention to detail.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Helped customers placed their orders especially for elders and not tech savvy.
- Utilized CRM software to track interactions, document issues, and streamline support workflows.
Education
Bachelor of Science - Environmental Science
Surigao State College of Technology
Surigao City, Province Of Surigao Del Norte, Philippines03-2017
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Meeting facilitation
- Teamwork and collaboration
- Team leadership
- Time management
Timeline
Team Manager
Full Potential Solutions
09.2023 - 01.2026
Customer Service Representative
Awesome OS
09.2020 - 09.2022
Bachelor of Science - Environmental Science
Surigao State College of Technology