Lordina Mosquera
New Corella, Province of Davao del Norte,DAV
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at AWESOME OS. Excelled in resolving high-stress disputes, enhancing customer loyalty through active listening and critical thinking. Skilled in call center operations, significantly improved customer satisfaction by efficiently addressing and resolving complex issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AWESOME OS
11.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Panabo National High School
Panabo, Province Of Davao Del Norte, Philippines03-2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Customer Service Representative
AWESOME OS
11.2018 - 03.2022
High School Diploma -
Panabo National High School
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