Lora Mae D. Cañas
Summary
Dynamic and service-oriented professional with a proven track record of delivering exceptional customer experiences and fostering strong client relationships. Recognized for maintaining professionalism and composure under pressure while creating a warm and welcoming atmosphere that enhances customer satisfaction. Committed to contributing to an organization that exemplifies impeccable hospitality and world-class service standards, ensuring a meaningful impact in every interaction. Eager to leverage expertise and enthusiasm in the role of Virtual Assistant, driving improvements in overall customer experience and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Assistant
Holland America Line
07.2024 - Current
- Handled guest concerns and special requests, ensured guest satisfaction, set up working station, guest Interaction, monitored food quality, food service, cooking, cleaning, maintain hygiene and safety standards according to USPH regulations
Commis Cook 3
Edsa Shangri-la Hotel Manila
09.2023 - 11.2024
- Responsible for the daily mis-en-place, serving customers, anticipated guest needs, responded to guest feedback, concerns, food preparation, cooking, cleaning maintain in standards of food quality and appearance that is worth paying for, guest Interaction.
Office Secretary
Sagrada Familia Parish
11.2019 - 04.2021
- Managed daily administrative tasks such as scheduling appointment and meetings, answering phone calls, managing records, entering information into databases, welcoming visitors, organizing files, responded emails, handled confidential records.
Education
Bachelor of Science - Hospitality Management
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines07-2019
Bachelor of Science - Hospitality Management
Bestlink College of The Philippines
Quezon City, Metro Manila, Philippines07-2023
Skills
- Skilled in Microsoft Office tools
- Prioritizing tasks effectively
- Professional complaint handling
- Administrative task management
- Fast acquisition of knowledge
- Multichannel support through chat and phone
Certification
- Emerging Trends in the Hospitality Industry
- Fundamentals of Safety Training for Hospitality Management Students
- NC II Passer Food & Beverage
- NC II Passer Housekeeping
- NC III Passer Ships' Catering (Ships' Cook)
- Enderun Culinary Training
- Basic Training
- Ship security awareness training and seafarers with designated security duties (SSSD)
- Passenger Ship Crowd Management Training
- Passenger Ship Crisis Management and Human Behavior Training
- Cabin Crew Preparatory Course
References
Romel Cabahug,
Holland America Line Sous Chef
+6397337246313
Gerwyn Abion
Edsa Shangri-La Hotel Supervisor
+639752904183
Fr. Arnel Glodobe
St. Peter Shrine of Leader Parochial Vicar
+639810448149
Contacts
- Canasloramae@gmail.com
- +639672273098
- 6205 Gumamela St. Brgy. Batasan Hills, Quezon City
Internship & Trainings
- Gerrys Grill (OJT 2023) Waitress & Receptionist
- Fort Ilocandia Resort Hotel (OJT 2023) Hotel Front Office, Food & Beverage, Housekeeping, and Kitchen
Timeline
Kitchen Assistant
Holland America Line
07.2024 - Current
Commis Cook 3
Edsa Shangri-la Hotel Manila
09.2023 - 11.2024
Office Secretary
Sagrada Familia Parish
11.2019 - 04.2021
Bachelor of Science - Hospitality Management
University of Mindanao
Bachelor of Science - Hospitality Management
Bestlink College of The Philippines
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