Loraine Depalog
Baguio City, Province of Benguet
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences, excelling in staff training and shop/ store operations. Enhanced operational efficiency through effective inventory systems and sales analysis, achieving a notable reduction in waste. Skilled in barista, kitchen and baking techniques and fostering a collaborative team environment to drive service excellence. Known for reliability, strong communication skills, and positive attitude.
Overview
8
8
years of professional experience
Work History
Coffee Shop Manager
Kofi Nook
Hiec Center, Guisad Road, Baguio City, Philippines
09.2024 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and improve product offerings based on customer preferences.
- Established strong relationships with suppliers to negotiate favorable terms and maintain quality products.
Restaurant Supervisor in Training
Joseph's
Leonardwood Road, Baguio City, Philippines
06.2024 - 08.2024
- Trained and mentored staff on service protocols and menu knowledge for improved performance.
- Managed inventory control processes, reducing waste through effective stock management strategies.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Conducted regular quality checks to uphold service excellence and product standards.
- Supervised daily restaurant operations to ensure high-quality service and customer satisfaction.
Restaurant Server
Joseph's
Leonardwood Road, Baguio City, Philippines
12.2022 - 05.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to guarantee timely and accurate order delivery.
- Trained new servers on restaurant procedures and menu offerings to enhance team performance.
Data Entry
Global Agility and Solutions
Magsaysay, Baguio City, Philippines
12.2018 - 10.2020
- Input Data correctly.
Culinary Intern
Montage Palmetto Bluff (Buffalos)
South Carolina, United States
08.2017 - 04.2018
- Assisted in daily kitchen operations, ensuring efficient workflow and high standards of food quality.
- Collaborated with chefs to prepare diverse menu items, enhancing culinary offerings and guest satisfaction.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation protocols.
- Demonstrated attention to detail while plating dishes attractively for optimal guest satisfaction.
- Improved time management abilities by prioritizing tasks efficiently during busy shifts at the restaurant.
Education
Bachelor of Science - Hospitality And Tourism Management
University Baguio
Anacleto St., Baguio City, Philippines 04-2018
High School Diploma -
Baguio City National High School
Harrison Rd., Baguio City, Philippines 03-2010
Skills
- Barista skills
- Staff training and development
- Customer experience management
- Scheduling and time management
- Scheduling
- Sales tracking
- Food safety standards
- Basic Knife Skills
- Cooking technique
- Baking technique
- MS office
Timeline
Coffee Shop Manager
Kofi Nook
09.2024 - Current
Restaurant Supervisor in Training
Joseph's
06.2024 - 08.2024
Restaurant Server
Joseph's
12.2022 - 05.2024
Data Entry
Global Agility and Solutions
12.2018 - 10.2020
Culinary Intern
Montage Palmetto Bluff (Buffalos)
08.2017 - 04.2018
Bachelor of Science - Hospitality And Tourism Management
University Baguio
High School Diploma -
Baguio City National High School
Reference
Jessie Bernal
Rillera's
Head Chef
+639452409384
Klyde Anjelo Mortel
University of Baguio
Professor
+639167680854
John Carlo Cawed
Kofi Nook
Owner
+639995802905
I confirm that the information provided is true and accurate to the best of my knowledge.
Loraine P. Depalog