Loradel Pelaez
Professional Teacher
Catarman, Northern Samar,NSA
Summary
Dynamic Administrative Manager with a proven track record at CTC Construction & Supplies, excelling in office management and customer service. Expert in documentation and record-keeping, I fostered a productive environment while enhancing team performance. Adept at multitasking and organization, I consistently delivered timely results and improved operational efficiency.
Overview
18
18
years of professional experience
1
1
Language
Work History
Administrative Manager
CTC Construction & Supplies
09.2018 - 10.2025
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Online ESL Teacher
51 Talk
05.2020 - 12.2020
- Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly.
- Communicated with students using online learning platforms, webcams and headphones.
- Provided instruction using textbooks, games and visuals to help improve reading, writing, speaking and listening skills.
- Bolstered ESL learners'' confidence in speaking English through one-on-one coaching sessions focused on pronunciation practice and conversational fluency.
Financial Analyst (Credit Card Account)
Convergys Philippines
02.2017 - 08.2018
- Provide excellent customer service by addressing inquiries, concerns and complaints from credit card customers via phone.
- Assist customers with account-related inquiries, such as balance inquiries, transaction disputes, credit limit adjustments and account updates.
Customer Service Representative
Sykes Asia
04.2008 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and account information.
Part Time Instruction
Eastern Visayas State University (Satellite Campus)
06.2007 - 12.2007
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Increased student participation via engaging lectures and assignments.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Education
J.D. - Law
University Of Eastern Philippines
Catarman, Northern Samar, Philippines 04.2001 -
Bachelor of Secondary Education - Professional Teacher Certificate Program - PTCP
Northen Samar Academy
Catarman, Northern Samar, Philippines 04.2001 -
Bachelor of Science in Business Administration - Entrepreneurial Management
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines 04.2001 -
Skills
Office supervision
Documentation and control
Office management
Administrative support
Customer service management
Record keeping and reporting
Organization and multitasking
Timeline
Online ESL Teacher
51 Talk
05.2020 - 12.2020
Administrative Manager
CTC Construction & Supplies
09.2018 - 10.2025
Financial Analyst (Credit Card Account)
Convergys Philippines
02.2017 - 08.2018
Customer Service Representative
Sykes Asia
04.2008 - 01.2017
Part Time Instruction
Eastern Visayas State University (Satellite Campus)
06.2007 - 12.2007
J.D. - Law
University Of Eastern Philippines
04.2001 -
Bachelor of Secondary Education - Professional Teacher Certificate Program - PTCP
Northen Samar Academy
04.2001 -
Bachelor of Science in Business Administration - Entrepreneurial Management
Eastern Visayas State University
04.2001 -
Dancing and Singing
I'd like to share that I have a background in both dancing and singing skills that have shaped me in ways that directly benefit my professional work. Throughout my years of performing, I've developed strong discipline, attention to detail, and the ability to collaborate seamlessly with teams. I've also learned how to manage pressure effectively, meeting rehearsal deadlines, performing in front of large groups, and staying composed under scrutiny. While these are professional passions, they've been instrumental in building the soft skills I bring to every role I take on.