LONEL MATA
Pasay City
Summary
Accomplished Call Center Agent with more than a year of experience in customer service. Consistently hitting KPI's by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments. Proactive team member elevates quality of correspondence through high quality customer service. Committed to impeccable document control, product knowledge, and attention to detail. Adaptable and quick learner with problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative II
TELUS International Philippines | Wix
Taguig
02.2024 - 09.2024
+ Assist the user create a website from the ground up.
+ Making sure there won't be any issues with the website they created.
+ Hosting for websites. Connected domain, either bought from Wix or acquired from another source.
+ Troubleshooting in case any features on the website—such as buttons or pages—don't function.
+ Confirming the documents they upload for the purpose to validate their payment account.
+Assisting user when it terms of their scheduled payout.
Call Center Representative
Alorica Teleservices Inc. | Amazon
Makati
07.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Physical Education, Tertiary -
Arellano University- Jose Abad Santos Campus
Pasay, Metro Manila, PhilippinesSenior High School - Technical-Vocational-Livelihood (Cookery, Bread and Pastry)
President Carlos P. Garcia Memorial High School
Secondary - undefined
President Carlos P. Garcia Memorial High School
Primary - undefined
San Agustin Elementary School
Bachelor of Physical Education, Tertiary - undefined
Arellano University- Jose Abad Santos Campus
Senior High School - Technical-Vocational-Livelihood (Cookery, Bread and Pastry)
President Carlos P. Garcia Memorial High School
Secondary - undefined
President Carlos P. Garcia Memorial High School
Primary - undefined
San Agustin Elementary School
Skills
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Positiondesire
Whatever position best fits for my qualifications.
Seminarstraining
- (OJT) On Job Training – Bohol Public School teachers and employees Association (BPSTEA) Service Crew
- November to December
- Undergo Work Immersion for 240 Hours
References
- Jinky Rose Apurado, Documentation Controller
- Jovanni Jurifel Apurado, Call Center Agent
Personal Information
- Age: 22
- Place of Birth: Valenzuela City
- Height: 5'3
- Weight: 52kg
- Date of Birth: 02/22/01
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative II
TELUS International Philippines | Wix
02.2024 - 09.2024
Call Center Representative
Alorica Teleservices Inc. | Amazon
07.2023 - 01.2024
Bachelor of Physical Education, Tertiary -
Arellano University- Jose Abad Santos Campus
Senior High School - Technical-Vocational-Livelihood (Cookery, Bread and Pastry)
President Carlos P. Garcia Memorial High School
Secondary - undefined
President Carlos P. Garcia Memorial High School
Primary - undefined
San Agustin Elementary School
Bachelor of Physical Education, Tertiary - undefined
Arellano University- Jose Abad Santos Campus
Senior High School - Technical-Vocational-Livelihood (Cookery, Bread and Pastry)
President Carlos P. Garcia Memorial High School
Secondary - undefined
President Carlos P. Garcia Memorial High School
Primary - undefined
San Agustin Elementary School
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