LOLITA PADILLA
Camella Homes Sorrento Blk 6 Lot 24 Pili St. Habay 1 ,Bacoor Cavite
Summary
Experienced customer service professional with over 8 years in the hospitality industry, showcasing expertise in office administration, cashier operations, and team leadership. Demonstrated success in elevating customer satisfaction levels and driving team performance through comprehensive training and unwavering support. Committed to delivering exceptional service and cultivating a positive work environment that fosters growth and success.
Overview
20
20
years of professional experience
Work History
OUTLET CASHIER / R.S. OPERATOR TELEPHONE/ ADMIN. STAFF/ CUSTOMERS SERVICES ASSOCIATES/ WAITRESS
THE HAPPY CHEF IN LINDEN SUITE HOTEL
11.2021 - 11.2023
- Handled diverse customer interactions and cash transactions, ensuring smooth service flow and guest satisfaction
- Coordinated with kitchen staff to deliver seamless guest experiences, enhancing overall service efficiency
- Managed cash transactions accurately, contributing to financial integrity and customer trust
- Facilitated effective communication between front-of-house and kitchen staff, improving operational efficiency
- Ensured high levels of guest satisfaction through attentive service and problem-solving
- Enhanced team performance by coaching wait staff, leading to measurable improvements in service quality
- Maintained strict safety standards, ensuring a secure environment for staff and customers
- Provided feedback on policies, aiding management in informed decision-making
- Trained new hires in food service standards and customer service, boosting overall team efficiency
- Engaged with customers, presenting menus and specials, ensuring high satisfaction levels
- Boosted customer satisfaction through prompt service, enhancing repeat business and loyalty
- Increased sales by informing customers of promotions and exclusive offers, driving revenue growth
- Collaborated with departments to provide informed product advice, improving customer decisions
- Managed cash drawers and prepared cash bags, ensuring precise financial records
- Streamlined service processes, reducing wait times and elevating overall customer satisfaction.
WAITRESS SUPERVISOR
Ritz-Carlton, Bahrain
08.2018 - 08.2020
- Managed cash transactions accurately, contributing to financial integrity and customer trust
- Facilitated effective communication between front-of-house and kitchen staff, improving operational efficiency
- Ensured high levels of guest satisfaction through attentive service and problem-solving
- Enhanced team performance by coaching wait staff, leading to measurable improvements in service quality
- Maintained strict safety standards, ensuring a secure environment for staff and customers
- Provided feedback on policies, aiding management in informed decision-making
- Trained new hires in food service standards and customer service, boosting overall team efficiency
- Engaged with customers, presenting menus and specials, ensuring high satisfaction levels
- Boosted customer satisfaction through prompt service, enhancing repeat business and loyalty
- Increased sales by informing customers of promotions and exclusive offers, driving revenue growth
- Collaborated with departments to provide informed product advice, improving customer decisions.
CUSTOMER SERVICE CASHIER
Ritz-Carlton, Bahrain
08.2016 - 08.2018
- Handled diverse customer interactions and cash transactions, ensuring smooth service flow and guest satisfaction
- Coordinated with kitchen staff to deliver seamless guest experiences, enhancing overall service efficiency
- Managed cash transactions accurately, contributing to financial integrity and customer trust
- Facilitated effective communication between front-of-house and kitchen staff, improving operational efficiency
- Ensured high levels of guest satisfaction through attentive service and problem-solving
- Enhanced team performance by coaching wait staff, leading to measurable improvements in service quality
- Maintained strict safety standards, ensuring a secure environment for staff and customers
- Provided feedback on policies, aiding management in informed decision-making
- Trained new hires in food service standards and customer service, boosting overall team efficiency
- Engaged with customers, presenting menus and specials, ensuring high satisfaction levels
- Boosted customer satisfaction through prompt service, enhancing repeat business and loyalty
- Increased sales by informing customers of promotions and exclusive offers, driving revenue growth
- Collaborated with departments to provide informed product advice, improving customer decisions
- Managed cash drawers and prepared cash bags, ensuring precise financial records
- Streamlined service processes, reducing wait times and elevating overall customer satisfaction.
TEAM LEADER / OFFICE ADMINISTRATOR
Ritz-Carlton, Bahrain
08.2014 - 08.2016
- Led team operations during peak hours, achieving measurable workflow efficiency
- Implemented quality control measures, resulting in significant employee performance improvements
- Supervised and provided feedback to teams, setting clear goals for continuous improvement
- Organized schedules and assignments, leveraging individual strengths for team success
- Optimized team workflow, enhancing operational efficiency during peak periods and implementing quality control measures for improved performance
- Scheduled and coordinated meetings, ensuring seamless communication and productivity
- Prepared and proofread correspondences, spreadsheets, and presentations, enhancing accuracy
- Implemented strict expense monitoring, supporting effective budget management
- Organized office events, preventing scheduling conflicts and optimizing resource use
- Streamlined office operations, enhancing productivity through efficient scheduling and resource management.
OFFICE ADMINISTRATOR
SEAOIL Philippines, Inc.
03.2010 - 06.2014
- Prepared and proofread correspondences, spreadsheets, and presentations, enhancing accuracy
- Implemented strict expense monitoring, supporting effective budget management
- Organized office events, preventing scheduling conflicts and optimizing resource use
- Streamlined office operations, enhancing productivity through efficient scheduling and resource management.
CASHIER TEAM LEAD
Denico's Bar and Grill
04.2006 - 02.2010
- Led POS operations, ensuring accurate sales transactions and inventory management
- Balanced cash drawers and prepared bank deposits, maintaining financial accuracy
- Supervised cashier duties during management breaks, ensuring front-lane efficiency
- Greeted and assisted customers, enhancing their experience with tailored recommendations
- Mentored new cashiers and coordinated team efforts for smooth peak-hour operations
- Exceeded customer service goals, boosting repeat business and positive reviews
- Resolved customer issues proactively, ensuring high satisfaction and loyalty
- Collaborated with team to enhance service quality and dining experience
- Informed customers of promotions, driving sales and engagement
- Followed up with customers to ensure satisfaction and offer additional support
- Developed creative upselling techniques, introducing customers to new menu items and boosting average check size
- Maintained meticulous attention to customer preferences, ensuring tailored experiences and building lasting relationships.
CUSTOMER RELATIONSHIP ASSOCIATE
Aristocrat Restaurant
06.2003 - 03.2004
- Greeted and assisted customers, enhancing their experience with tailored recommendations
- Mentored new cashiers and coordinated team efforts for smooth peak-hour operations
- Exceeded customer service goals, boosting repeat business and positive reviews
- Resolved customer issues proactively, ensuring high satisfaction and loyalty
- Collaborated with team to enhance service quality and dining experience
- Informed customers of promotions, driving sales and engagement
- Followed up with customers to ensure satisfaction and offer additional support
- Developed creative upselling techniques, introducing customers to new menu items and boosting average check size
- Maintained meticulous attention to customer preferences, ensuring tailored experiences and building lasting relationships.
Education
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT -
Lyceum of the Philippines University
Manila, Philippines04.2004
Skills
- Customer Service (Experienced)
- Cashier (Expert)
- Team Lead (Experienced)
- Office Administration (Experienced)
- Waitress (Expert)
Industry
Hospitality Industry
Timeline
OUTLET CASHIER / R.S. OPERATOR TELEPHONE/ ADMIN. STAFF/ CUSTOMERS SERVICES ASSOCIATES/ WAITRESS
THE HAPPY CHEF IN LINDEN SUITE HOTEL
11.2021 - 11.2023
WAITRESS SUPERVISOR
Ritz-Carlton, Bahrain
08.2018 - 08.2020
CUSTOMER SERVICE CASHIER
Ritz-Carlton, Bahrain
08.2016 - 08.2018
TEAM LEADER / OFFICE ADMINISTRATOR
Ritz-Carlton, Bahrain
08.2014 - 08.2016
OFFICE ADMINISTRATOR
SEAOIL Philippines, Inc.
03.2010 - 06.2014
CASHIER TEAM LEAD
Denico's Bar and Grill
04.2006 - 02.2010
CUSTOMER RELATIONSHIP ASSOCIATE
Aristocrat Restaurant
06.2003 - 03.2004
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT -
Lyceum of the Philippines University
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