Communication
Hi, I’m
Lola Sharon Rose
Customer Service
Pinagkaisahan Makati City
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
years of professional experience
5
years of post-secondary education
3
Certificates
Work History
Amazon Retail Account AlphalandMakati
Sales Associate
09.2019 - 12.2022
Job overview
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Startek, T-mobileMakati
Customer Service Representative
07.2020 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- A certified RedHat/ Mentor assisting trainer's on newly hired agents on their nesting .
- T-mobile LOB, Floor Support , receiving escalated calls and coaching
- communicating with RTA's on assigning ques for trainees or for my teammates
- cross skilled to prepaid and postpaid T-Mobile service
- trained in communicating with store managers or store representatives regarding business matters
NearsolOrtigas
Customer Service Representative
03.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Arellano UniversityMalabon
Bachelor of Arts For Teaching
06.2018 - 09.2019
University Overview
- Received Arellano's and CHED's scholarship
- Received certificate of appreciation on organizing and hosting college events
- Awarded Effective Teaching Strategies, Child Protection Policy Act, Classroom Management
- Elected as a Business Manager of Young Educators Society (College Department)
Pasay City West High School Pasay
High School Diploma
06.2011 - 03.2015
Skills
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Certification
Certified RedHat, Startek INC. - March-October 2021
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Additional Information
I just want to stress one more time how motivated I am to get this job with you. I’ve done my research, and after everything I’ve seen and heard , you are definitely my first choice. This offer is a great match for my strengths and experience, but I also feel that I would fit well to your existing team, and would thrive in the working culture you foster here. Thank you!
Software
Interests
Mentoring
Timeline
Customer Service Representative
Nearsol
03.2022 - Current
Rebellion/ Postpaid Training - 1 Month
01-2022
Booth camp Training - 1 Month
04-2021
Certified RedHat, Startek INC. - March-October 2021
03-2021
Customer Service Representative
Startek, T-mobile
07.2020 - 10.2022
Sales Associate
Amazon Retail Account Alphaland
09.2019 - 12.2022
Arellano University
Bachelor of Arts For Teaching
06.2018 - 09.2019
Pasay City West High School
High School Diploma
06.2011 - 03.2015
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