Summary
Overview
Work History
Education
Skills
Skills And Personality
References
French bilingual
Timeline
Generic
LOKROU BORIS KEVIN ANI

LOKROU BORIS KEVIN ANI

Pasig City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Tangent Global Service INC. (French Speaking Department)
01.2023 - 08.2023
  • Provides services for Bitcoin Depot customers such as setting up bitcoin wallets, opening new accounts, and handling customer inquiries as needed
  • Accept incoming calls and texts and make outgoing calls and texts to customers
  • Call volume is about 50+ inbound/outbound calls per day
  • Promote and maintain positive relations with all contacts, customers and potential customers Perform as a team member in allocating and coordinating the workflow
  • Assist the compliance department as needed
  • Report suspicious activity to the compliance department
  • Maintain and update customer information Performs other related duties as assigned by management.

Retail Sales Associate

Abc Dynamics
Makati
02.2020 - 07.2022
  • Serves customers by completing account transactions
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Customer Service - undefined

Ecobank Côte d'Ivoire
01.2017 - 04.2019

Bachelor of Science in Business Management - undefined

Tertiary and Technological University LOKO (Université Tertiaire et Technologique LOKO)
01.2012 - 04.2015

Skills

Report preparation

Sales expertise

Complaint resolution

Recordkeeping strengths

Skills And Personality

  • Customer Service
  • Sales
  • Motivated by problem solving
  • Independent worker
  • Data Analysis
  • Neat and well-organized
  • Cheerful disposition

References

  • ABDOULAYE ISAAC DOUMBIA, FRENCH CUSTOMER SUPPORT, +639 45 456 7798
  • KEITH VALDEZ BAGTAS, SALES MANAGER, +639 45 315 6143

French bilingual

Résumé boris

Timeline

Customer Service Representative

Tangent Global Service INC. (French Speaking Department)
01.2023 - 08.2023

Retail Sales Associate

Abc Dynamics
02.2020 - 07.2022

Customer Service - undefined

Ecobank Côte d'Ivoire
01.2017 - 04.2019

Bachelor of Science in Business Management - undefined

Tertiary and Technological University LOKO (Université Tertiaire et Technologique LOKO)
01.2012 - 04.2015
LOKROU BORIS KEVIN ANI