Lois Anne M. Niefes
Batangas City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Lipa City, Province Of Batangas, Philippines
10.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track issue resolution.
- Provided product information, ensuring clear understanding of features and benefits.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Customer Service Representative
TaskUS
10.2022 - 07.2023
- Identified trends in customer feedback to recommend process improvements to management.
- Maintained up-to-date knowledge of products and services to support informed customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
On-The-Job- Training (Human Resource Intern)
Ampersand Management & Dev’t Group Inc.
01.2022 - 05.2022
- Conducted thorough recruitment processes to attract top talent in the industry.
- Increased student enrollment by developing and implementing targeted recruitment strategies.
- Coordinated volunteer recruitment efforts, ensuring adequate staffing for fundraising activities and events.
- Implemented tracking system for applicant data, improving efficiency of recruitment process.
Education
Bachelor of Science - Business Administration Major in Human Resource Development Management
University of Batangas
Hilltop, Batangas City01.2022
Skills
- Computer Literacy (Microsoft Word, PowerPoint, Excel)
- Good communication skills
- Eager to learn new things
- Strong work ethic
- Customer relations and client relations
- Administrative support
Accomplishments
- Certified Human Resource Associate
- Human Resource Educators Association of the Philippines, INC.
- June 27,2022
- Bonifacio Global City, Taguig 1634, Metro Manila, Philippines
Certification
- Certified Human Resource Associate, - Human Resource Educators' Association of the Philippines, Inc. (HREAP) [June 27,2022]
TRAININGS AND SEMINARS ATTENDED
- Labor Education and Anti-Illegal Recruitment
- University of Batangas, Webinar via Facebook Live
- May 31,2022
- Navigating Opportunities Amidst Uncertainties: Empowering Future HRMD Practitioners
- University of Batangas, Echo Webinar Zoom
- October 10,2020
- Legal Updates in the Academe
- University of Batangas Auditorium, Batangas City
- September 24,2019
- A Day in the Life of an HR
- Luxembourg Hall, Southville International School and Colleges, Las Pinas City
- October 06,2018
CONFORME
By signing below, I hereby voluntarily waive any and all rights I may have to privacy and/or confidentiality pertaining to the above-mentioned purposes insofar as the information is released solely to the authorized persons in accordance thereto. Lois Anne M. Niepes Signature over Printed Name January 3,2024 Date Signed
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Alorica
10.2024 - Current
Customer Service Representative
TaskUS
10.2022 - 07.2023
On-The-Job- Training (Human Resource Intern)
Ampersand Management & Dev’t Group Inc.
01.2022 - 05.2022
Bachelor of Science - Business Administration Major in Human Resource Development Management
University of Batangas