Summary
Overview
Work History
Education
Skills
Timeline
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Loida Dularza

Loida Dularza

General Trias, Province Of Cavite

Summary


Expert in professional leads with a proven track record in lead generation and management. Specializes in identifying high-potential leads and effectively nurturing them through the sales funnel. Demonstrates strong collaboration skills and adaptability, consistently achieving measurable results.

Overview

20
20
years of professional experience

Work History

Leads Specialist

Q Meccanica Inc.
06.2022 - Current
  • Recognizing and transforming potential customers (leads) into engaged clients.
  • Enhanced leads in database for ongoing accessibility and future use.
  • Leverage multiple bid platforms daily to mine new projects and enhance profits

Senior Agent Collections

RMS Collect IQOR Company
06.2017 - 05.2022
  • Facilitate payment collection through inbound and outbound calls.
  • Provide strategic financial guidance.
  • Modify customer details within each contact.


Technical Support Team Leader

Hinduja Global Solutions
12.2016 - 05.2017
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Built a positive work environment emphasizing teamwork and recognition of individual achievements.
  • Established performance metrics to monitor progress and identify areas for improvement, driving continuous enhancement in service delivery.
  • Reduced client complaints with proactive identification of recurring technical problems and implementing long-term fixes.

Customer Retention Team Lead

Hinduja Global Solutions
02.2015 - 11.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Oversee attendance and break schedules to ensure prompt handling of all inbound calls.

Team Manager

Citibank NA Philippines
10.2007 - 07.2014
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Assess SLA and propose enhancements to optimize internal and external customer experience.

Bank Officer

Citibank, NA Philippines
02.2005 - 10.2007
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Developed strong relationships with clients, resulting in increased business and referrals.

Education

Bachelor of Science - Mathematics And Computer Science

Far Eastern University
Manila
03-2002

Skills

  • Sales presentations
  • CRM management
  • Objection handling
  • Cold calling
  • Customer relationship building
  • Lead qualification
  • Leads prospecting
  • Problem-solving abilities
  • Multitasking
  • Customer retention

Timeline

Leads Specialist

Q Meccanica Inc.
06.2022 - Current

Senior Agent Collections

RMS Collect IQOR Company
06.2017 - 05.2022

Technical Support Team Leader

Hinduja Global Solutions
12.2016 - 05.2017

Customer Retention Team Lead

Hinduja Global Solutions
02.2015 - 11.2016

Team Manager

Citibank NA Philippines
10.2007 - 07.2014

Bank Officer

Citibank, NA Philippines
02.2005 - 10.2007

Bachelor of Science - Mathematics And Computer Science

Far Eastern University

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Loida Dularza