LLOYD VINCENT LOZALDO
Team Leader
Cebu
Summary
Skilled hospitality manager with expertise in team building, guest/host relations, and property management. Proven ability to drive operational efficiency and achieve business goals in the Airbnb industry.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Team Leader, Hospitality Management
TDCX
01.2020 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored team members, helping them develop their leadership potential and advance in their careers.
Technical Support Representative
Sykes Asia
09.2016 - 12.2019
- Diagnosed and troubleshot phone, TV, and network issues.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Bachelor of Science - Financial Management
Surigao Del Sur State University
Cantilan, Province Of Surigao Del Sur, Philippines04-2016
Skills
Performance Management
Accomplishments
- Supervised team of 14 members.
Certification
Certificate of Excellence, Top 8 Support Ambassador, Resolutions 1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionPaid time offFlexible work hoursWork-life balanceCareer advancementTimeline
Certificate of Excellence, Top 2 Team Leader, Resolutions 2
09-2024
Certificate of Recognition, Vanguard Awardee
02-2024
Certificate of Excellence, Top 1 Subject Matter Expert
08-2021
Certificate of Excellence, Top 8 Support Ambassador, Resolutions 1
02-2021
Team Leader, Hospitality Management
TDCX
01.2020 - 10.2024
Technical Support Representative
Sykes Asia
09.2016 - 12.2019
Bachelor of Science - Financial Management
Surigao Del Sur State University
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