Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
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Lloyd Ryan Durandar

Lloyd Ryan Durandar

Risk Analyst
Muntinlupa City

Summary

I am individual who enjoys being part of a team and is willing to lead to have a successful and productive task result. Can quickly grasps new ideas and concepts with innovative and creative solutions. I am able to work well with my own initiative and can demonstrate high level of motivation required to meet the tightest of deadlines, even under significant pressure, I can still perform effectively.

Overview

10
10
years of professional experience
1
1
Language

Work History

Risk Analyst

MicroSourcing
06.2024 - Current
  • Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.

Fraud Protection Representative

American Express International
01.2022 - 06.2024
  • The job involves detecting and resolving fraud activity for U.S card members through reviewing charges, serving calls, and conducting risk assessments
  • The role includes building relationships with customers, making decisions on fraud claims, approving transactions, and maintaining accounts
  • The job requires minimizing credit and fraud risk and resolving cases within the assigned limit

Customer Service Representative

PayPal
08.2019 - 01.2022
  • The job entails delivering top-notch customer service through various channels, building relationships, meeting targets, documenting information, and adapting to changing situations while identifying opportunities to offer products based on customer needs
  • Job also entails review and assessment of customer transactions and account behavior

Customer Service Representative

Genpact LLC
09.2017 - 08.2019
  • Answered product and service questions and offered information on related products and services
  • Maintained a customer account information database (incl
  • Canceling and updating customer accounts) follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Technical Support Representative

IBEX Global INC.
01.2015 - 09.2017
  • Provides troubleshooting support for customer that are having technical issues
  • The job includes identifying hardware and software solutions, diagnosing and repairing faults, and resolving network issues

Education

High School Graduate -

Our Lady of the Lake School
01.2005 - 01.2009

Elementary Graduate - undefined

Cupang Elementary School
01.1999 - 01.2005

Associate of Science - Computer System Network Technology

AMA Computer Learning Center
Muntinlupa City
04.2001 -

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Google applications
  • Multitasking
  • Google calendar
  • Risk Mitigation

Personal Information

  • Date of Birth: 04/12/93
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Married

Affiliations

Lulette Oliver

Genpact LLC, Muntinlupa City

09175003536


Shirley Esteban

Microsourcing PH

09995677362


Ana Vergara

American Express Philippines

09499964225



Timeline

Risk Analyst

MicroSourcing
06.2024 - Current

Fraud Protection Representative

American Express International
01.2022 - 06.2024

Customer Service Representative

PayPal
08.2019 - 01.2022

Customer Service Representative

Genpact LLC
09.2017 - 08.2019

Technical Support Representative

IBEX Global INC.
01.2015 - 09.2017

High School Graduate -

Our Lady of the Lake School
01.2005 - 01.2009

Associate of Science - Computer System Network Technology

AMA Computer Learning Center
04.2001 -

Elementary Graduate - undefined

Cupang Elementary School
01.1999 - 01.2005

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Lloyd Ryan DurandarRisk Analyst