Spreadsheet(Excel)
Lloyd Robinson Basilla
Workforce Real Time Analyst
Cebu City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Workforce Real Time Analyst
Accenture Inc.
Cebu City
03.2022 - Current
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Provided training on dashboard and package development to team members and management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Optimized schedules, forecasts and other tools to present to management.
- Prepared and maintained reports, dashboards and monthly packages.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
Reporting Analyst
Accenture Inc.
Cebu City
07.2017 - 03.2022
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Served as subject matter expert on call center performance metrics analysis, design, development.
- Applied advanced Excel functions and filters to support infrastructure.
Data Entry Associate
Accenture Inc.
Cebu City
05.2016 - 07.2017
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Secured and protected data from unauthorized access by complying with security protocols.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Developed and maintained databases to store customer information.
Medical Claims Processor
Accenture Inc.
Cebu City
01.2013 - 03.2016
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Followed up on denied claims to verify timely patient payment and resolution.
- Verified patient insurance coverage and benefits for medical claims.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Calculated adjustments, premiums and refunds.
Car Sales Associate
Honda Cars Cebu Inc.
Cebu City
05.2012 - 11.2012
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Logistics Associate
LBC Inc
Cebu City
06.2011 - 04.2012
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
Food Server
Greenwich Inc.
Cebu City
01.2010 - 05.2010
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Business Administration
University of San Carlos
Cebu City, Cebu, Philippines 06.2007 - 03.2011
MBA - Business Administration
South Western University PHINMA
Cebu City, Cebu, Philippines 06.2015 - 03.2017
Skills
MS Office
Software
Word Processing(MS Word)
Presentation Software(MS Powerpoint)
Interests
Basketball
Learning SAAS Platform eg SAP, SALESFORCE, NETSUITE
Mobile Games
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come.
Dwayne Johnson
Timeline
Workforce Real Time Analyst
Accenture Inc.
03.2022 - Current
Reporting Analyst
Accenture Inc.
07.2017 - 03.2022
Data Entry Associate
Accenture Inc.
05.2016 - 07.2017
MBA - Business Administration
South Western University PHINMA
06.2015 - 03.2017
Medical Claims Processor
Accenture Inc.
01.2013 - 03.2016
Car Sales Associate
Honda Cars Cebu Inc.
05.2012 - 11.2012
Logistics Associate
LBC Inc
06.2011 - 04.2012
Food Server
Greenwich Inc.
01.2010 - 05.2010
Bachelor of Science - Business Administration
University of San Carlos
06.2007 - 03.2011
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