Lloyd Divan Sorongon
Davao City, Province Of Davao Del Sur
Summary
Experienced with coordinating schedules and managing client communications. Utilizes strong interpersonal skills to ensure client satisfaction and appointment accuracy. Experienced in optimizing workflows and client databases to support organizational goals. With expertise in various client management software tools to enhance efficiency and strengthen client interactions, driving significant improvements in both productivity and quality.
Overview
9
9
years of professional experience
Work History
Appointment Setter
A+ Appliance Repair
03.2023 - Current
- Coordinated appointment scheduling to enhance operational workflow and improve team productivity.
- Ensured integrity of client databases and appointment records to support operational efficiency.
- Enhanced outreach efforts to strengthen relationships through effective communication and diligent follow-up.
- Utilized advanced software tools to enhance appointment management and client interaction efficiency.
- Utilized CRM software (ex. Quickbooks and Kickserv) to streamline lead tracking and maintain organized appointment schedules.
Senior Operations Team Leader
Flatworld Solutions (Phils.)
01.2019 - 02.2023
- Managed daily operations to enhance efficiency and ensure effective resource distribution.
- Facilitated mentorship for team members to enhance skills and promote a culture of continuous improvement and accountability.
- Developed and implemented strategies to enhance processes, resulting in improved service delivery efficiency.
- Orchestrated collaboration among diverse teams to optimize project workflows and tackle obstacles.
Account Executive - Payables & Receivables
Flatworld Solutions (Phils.)
03.2017 - 01.2019
- Managed client accounts, ensuring timely processing of payables and receivables.
- Developed and maintained strong relationships with key stakeholders to enhance account performance.
- Led initiatives to streamline invoicing processes, improving turnaround times for payments.
- Analyzed financial data to identify discrepancies and implement corrective actions.
Education
Bachelor of Arts - Political Science And Government
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines05-2016
Skills
- Client Relationship Management
- Work Planning and Prioritization
- Diverse Software Proficiency
- Teamwork and Collaboration
- Commitment to continuous learning
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Appointment Setter
A+ Appliance Repair
03.2023 - Current
Senior Operations Team Leader
Flatworld Solutions (Phils.)
01.2019 - 02.2023
Account Executive - Payables & Receivables
Flatworld Solutions (Phils.)
03.2017 - 01.2019
Bachelor of Arts - Political Science And Government
University of Mindanao