Lloyd Divan Sorongon
Davao City
Summary
Dynamic operations leader with a proven track record at Flatworld Solutions Phils., driving operational excellence and enhancing customer relations. Skilled in data analysis and project management, successfully implemented process improvements and fostered collaborative environment, resulting in enhanced team productivity. Passionate about employee development, I mentored junior staff to advance their careers effectively. Known for strong leadership, adaptability, and strategic thinking.
Overview
7
7
years of professional experience
Work History
Senior Operations Team Lead
Flatworld Solutions Phils.
03.2018 - 01.2023
- Managed a high-performing operations team with different projects and LOBs, fostering a culture of collaboration and excellence.
- Analyzed data trends to identify areas for client satisfaction and potential revenue growth opportunities.
- Oversaw the successful completion of numerous projects on time and within budget constraints.
- Implemented process improvements that led to increased customer satisfaction, retention rates, and more organized team structure.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering ongoing support.
- Mentored junior team members, helping them develop their skills and advance their careers within the organization.
Specialist - Customer Service, Order Entry
Iqor Philippines
02.2016 - 01.2018
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within the given client parameters.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
Education
Bachelor of Arts - Political Science And Government
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines05-2015
Skills
- Operational excellence
- Customer relations
- Compliance management
- Scheduling coordination
- Performance monitoring
- Data analysis
- Employee development
- Task delegation
- Team Training
- Quality assurance
Timeline
Senior Operations Team Lead
Flatworld Solutions Phils.
03.2018 - 01.2023
Specialist - Customer Service, Order Entry
Iqor Philippines
02.2016 - 01.2018
Bachelor of Arts - Political Science And Government
University of Mindanao