LLOYD T. MANZANO
Sales Representative
Taguig,Taguig City
Summary
Highly skilled and reliable hospitality professional with excellent written and communication skills. Known for delivering exceptional dining experiences and maintaining high standards in a fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Dedicated team player focused on ensuring guest satisfaction and contributing to the smooth operation of the establishment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Waiter/Bartender/Barista
Arancia Incorporation (CIBO Restaurant)
05.2019 - Current
- Prepare alcohol and non alcohol drinks for bar and coffee as well
- Restock and replenish bar inventory and supplies
- Check nearly expire and record spoilages
- Interact with customers, take orders and serve food and drinks
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Kitchen Steward
LBP Services Corp. Agency (RESORTS WORLD MANILA HOTEL and CASINO)
12.2017 - 04.2019
- Maintain a clean kitchen, properly washes and sorts soiled dishes and preps food as needed
- Keep dish area free of clutter and organized
- Maintain clean/dry floors throughout the shift
- Properly washes, stacks and stores glassware, silverware, cookware and storage containers
- Changes water of machines and sinks every two hours or more often as required by business levels, and properly uses chemical dilutions set by EcoLab
- Maintain bins throughout shift and removes full bins and boxes at the end of each shift
Waiter (F & B Department)
Bearland Paradise Resort
05.2017 - 09.2017
- Provide excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Certificate “Customer Service Award”, June 2017
Waiter (Max’s Restaurant Iloilo)
Eugenia Arcade Molo Diversion Rd.
10.2016 - 04.2017
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepares table by setting up linens, silverware and glasses
- Offer menu recommendations upon request
- Take accurate food and drink orders, using POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen staff
- Serve food and drink orders
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
Food Service Worker
St. Pauls Hospital Iloilo
12.2015 - 07.2016
- Prepare and delivers food trays to the hospital patients, performing combination of following duties on tray line: Read production orders on colour-coded menu cards on trays to determine items to place on the tray
- Places items, such as eating utensils, napkins, and condiments on trays
- Apportions and places food servings on plates and trays according to diet list on the menu card
- Examines filled tray for completeness and places cart, dumbwaiter or conveyor belt
- Collects and stacks dirty dishes on cart and return cart to kitchen
- Washes dishes and cleans work area, tables, cabinets and ovens
Senior Room Attendant (Housekeeping Dept.)
HUMA Island Resort & Spa Company
08.2014 - 09.2015
- Change bed linen and making beds
- Replacing used towels and other bathroom amenities, such as shampoo and soap
- Sweep and mop the floors
- Vacuum carpets, dusting and polishing furniture
- Emptying bin containers and ashtrays
- Restocking beverages and food items in the mini bar
- Cleaning public areas, such as corridors
- Expertise in designing bed set-up for honeymooners and birthdays
- Coordinated with front office teams to prioritize room assignments based on check-in/check-out schedules for optimum workflow efficiency.
Barista (Coffee Break Iloilo)
Great Foods Concept Company
10.2013 - 05.2014
- Prepare or serve hot and cold beverages, such as coffee, espresso drinks, blended coffees or teas
- Sanitizing plates, cups, glasses and utensils to ensure there is always a ready supply of clean cutlery and cups
- Clean all coffee equipment and machines
- Able to work full time 20 hrs overtime shift
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Hotel and Restaurant Management
St. Paul University Iloilo
Iloilo City, Province Of Iloilo, Philippines 01.2011 - 01.2013
High School - undefined
Tigbauan National High School (TNHS)
Elementary - undefined
Mayor Eugenio Torrento Elementary School (METES)
Skills
Problem solving skills
Ability to lead, guide and motivate
Strong multitasking
Food handling safety
Verbal and written communication
Hospitality and accommodation
Certification
I hereby certify that the above information is true and correct.
Accomplishments
- NC II Food and Beverage service, 05/2009, TESDA Trade School, Bacolod, Iloilo City
- COC Food and Beverage Service, 04/07/11, TESDA Trade School, Passi, Iloilo City
- COC Commercial Cooking, 06/11/11, TESDA Trade School, Passi, Iloilo City
Training
- Power Dressing, St. Paul University Iloilo, 08/18/11
- Trends and issues in Bartending, GSM Blueniversity, West Visayas State University, Lapaz Iloilo City, 08/2012
- Food and Beverages Services Training, Century 21 Hotel, Quezon Street Iloilo City, 04/2012
- Center for Gender and Sensitivity/Advocacies, SM City Plazuela, 03/08/13
Timeline
Waiter/Bartender/Barista
Arancia Incorporation (CIBO Restaurant)
05.2019 - Current
Kitchen Steward
LBP Services Corp. Agency (RESORTS WORLD MANILA HOTEL and CASINO)
12.2017 - 04.2019
Waiter (F & B Department)
Bearland Paradise Resort
05.2017 - 09.2017
Waiter (Max’s Restaurant Iloilo)
Eugenia Arcade Molo Diversion Rd.
10.2016 - 04.2017
Food Service Worker
St. Pauls Hospital Iloilo
12.2015 - 07.2016
Senior Room Attendant (Housekeeping Dept.)
HUMA Island Resort & Spa Company
08.2014 - 09.2015
Barista (Coffee Break Iloilo)
Great Foods Concept Company
10.2013 - 05.2014
Bachelor of Science - Hotel and Restaurant Management
St. Paul University Iloilo
01.2011 - 01.2013
High School - undefined
Tigbauan National High School (TNHS)
Elementary - undefined
Mayor Eugenio Torrento Elementary School (METES)