Summary
Overview
Work History
Education
Skills
Timeline
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LOUIE LESTER DELOS REYES

Taguig City

Summary

Highly qualified Risk & Compliance Practitioner with at least five years' banking operations, supervision, and community relations experience. Successful track record in team management, developing compliance frameworks, and enhancing processes for assurance of quality. Experienced in working with stakeholders for operational effectiveness and compliance with regulators. Seeking to utilize expertise in risk analysis and quality management in a leadership role

Overview

5
5
years of professional experience

Work History

Community Support Specialist

Nas Company
07.2024 - Current
  • Managed over 100 customer and client-related inquiries and concerns per week, providing support about Nas.io services.

Quality Supervisor for Risk and Compliance Operations

Ubiquity
11.2022 - 06.2024
  • Led a team of Quality Analysts, ensuring adherence to compliance standards while optimizing quality measures to boost operational efficiency.
  • Partnered with stakeholders to align quality metrics with banking regulations to reduce compliance deviations
  • Designed and implemented new quality frameworks, to help cut audit discrepancies and to ensure full compliance with financial regulations.

Quality Supervisor for Risk and Compliance Operations - Intern

Ubiquity
05.2022 - 11.2022
  • Trained under senior quality leadership team, assisted in monitoring compliance processes and improving quality assurance measures to ensure adherence to banking regulations.

Senior Team Lead for Banking Operations - POC/Intern

Ubiquity
09.2021 - 04.2022
  • Led process optimization initiatives and supported risk analysts and leaders in enhancing fraud detection and operational efficiency.

Team Lead for Banking Operations

Ubiquity
02.2020 - 09.2021
  • Supervised a team of Risk Analysts, and worked with stakeholders in improving fraud detection case turnaround times
  • Conducted weekly coaching sessions to help increase team accuracy scores and to increase productivity.
  • Compiled detailed performance reports that enabled senior leadership to make data-driven decisions in improving the Risk processes.

Team Lead for Banking Operations - Intern

Ubiquity
09.2019 - 02.2020
  • Provided operational support in banking processes, assisting in fraud detection, risk mitigation, and compliance monitoring.

Education

Bachelor of Science - Electronics and Communications Engineering

Polytechnic University of The Philippines
Mariveles, Bataan
04.2012

Skills

  • Mental health awareness
  • Quality training
  • Workflow optimization
  • People management
  • Operational efficiency
  • Customer focus

Timeline

Community Support Specialist

Nas Company
07.2024 - Current

Quality Supervisor for Risk and Compliance Operations

Ubiquity
11.2022 - 06.2024

Quality Supervisor for Risk and Compliance Operations - Intern

Ubiquity
05.2022 - 11.2022

Senior Team Lead for Banking Operations - POC/Intern

Ubiquity
09.2021 - 04.2022

Team Lead for Banking Operations

Ubiquity
02.2020 - 09.2021

Team Lead for Banking Operations - Intern

Ubiquity
09.2019 - 02.2020

Bachelor of Science - Electronics and Communications Engineering

Polytechnic University of The Philippines

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LOUIE LESTER DELOS REYES