LJ RENNELL LOMANTA
Customer Service Associate
Cebu City, Cebu
Summary
Successful Customer Service Associate with 2 years and 6 months of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Molina Healthcare/Customer Care Associate
Wipro
Cebu City, Cebu
05.2021 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Created knowledge-base articles and content to share new information with team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for assisting average of 45-55 calls per day-employer, insured, agent, provider, and/or internal customers
Target/Customer Service Support Associate
Tech Mahindra
Cebu City, Cebu
09.2019 - 03.2021
- Provided primary customer support to internal and external customers.
- Provided seller support on refunds, posted feedback and policy changes.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered customer questions and addressed concerns, Resulting in 80% reduction in complaints calls.
Education
Grade 12/Senior High School Diploma - Accountancy Business & Management
06.2017 - 04.2019
Skills
- Complaint resolution
Timeline
Molina Healthcare/Customer Care Associate - Wipro
05.2021 - Current
Target/Customer Service Support Associate - Tech Mahindra
09.2019 - 03.2021
Oras National High School - Grade 12/Senior High School Diploma, Accountancy Business & Management
06.2017 - 04.2019
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