Mary Aileen De Leon

• Conducts compliance audit to internal function in Asia
• Leads operation risk analysis and controls assessment
• Leads and strategize Asia audit engagements
• Evaluate processes in adherence to company standards and directives
• Synergize people and processes from Asia and North America for collaboration and alignment
• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.

• Prepare teams for audit engagements
• Provide assistance for control and risk assessment
• Identify process improvements and compliance requirements
• Leads governance activities for Infrastructure teams
• Reports on management gaps and recommends solution
• Review and document operating guidance

• Developed the Sun Life Agile Methodology
• Provided assistance to Agile teams during execution
• Conducted training for PMO tools, Agile tools, Agile basics and the company methodology
• Performed other PMO related task - implement chargeback tool

Project Management for core applications across Asia

• Assisted stakeholders for defining Program of work and managing resource allocation
• Reviewed time charges/chargebacks to ensure budget is sufficient
• Provided system documentation and maintain currency after every implementation

BSA Practice Lead

• Conducted Business Systems Analysis training
• Provided venue for BSAs to share knowledge and expertise
• Developed the BSA job competency assessment based on 4 quadrants - core skills, technical knowledge, domain knowledge and professional skills.
• Regularly evaluate skills to align current position and identify gaps for training needs assessment and/or prepare for moving up position.
• Assisted BSAs to obtain CBAP certification.

• Project manager for local and overseas consulting projects
• Administered a team of developers, systems analysts, quality assurance and designers
• Provided billing report for work accomplished by managed project teams

• Performed data analytics on call center details
• Provided daily sales report to management team in Australia
• Developed automated tool for daily reporting
• Evaluated system problems and identified cost-effective solutions

• Project lead for all development work
• Designed and developed Life Insurance core applications
• Provided assistance to business stakeholders on evaluating system requirements
• Leads third-party engagements for development
• Performed quality assurance, reporting, database management, technical writing and other analysis deliverables.

Business Analyst, IT Department

• Performed system design and business specifications requirements
• Conducted quality assurance
• Performed technical writing for user requirement documentation
• Conducted training/system walkthrough
• Evaluated system problems and identified cost-effective solutions

Actuarial Specialist, Actuarial Department

• Developed in-house life insurance tools
• Performed business needs analysis for actuarial projects
• Lead the Agency Support Section.
• Prepared data for Agency Manuals.
• Products set-up and maintenance in AS400 system
• Supervises the Actuarial Assistant.
• Designed and edited forms for internal and external use.