Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lj Candilosa

Lj Candilosa

Cebu

Summary

At Globe Agency, I excelled as a Customer Service Agent, mastering data entry and showcasing outstanding communication skills. I adeptly managed customer escalations, enhancing trust and loyalty. My ability to juggle multiple tasks with a positive attitude and keen attention to detail led to significant improvements in customer satisfaction and brand reputation.

Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Globe Agency
09.2022 - 02.2025
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Education

Cordova National High School
Day-as, Cordova, Cebu

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills

Timeline

Customer Service Agent

Globe Agency
09.2022 - 02.2025

Cordova National High School
Lj Candilosa