Lizel Mariano
Blk 2 Street 215 Bldg 258 Sabah Al Salem
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and employer and allow for future growth and advancement. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work History
Costumer Service Representative
CONCENTRIX
Quezon City
01.2020 - 06.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Promoted available products and services to customers during service, account management, and order calls.
Team Leader/Cleaner
XTREME CLEANING COMPANY
Abu Dhabi
11.2014 - 11.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Built strong relationships with customers through positive attitude and attentive response.
Cleaner Supervisor
AL TAUAN PRIMARY INDEPENDENT SCHOOL
AL TAUAN
02.2012 - 03.2013
- Checking of daily attendance
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular classroom inspections to verify compliance with housekeeping standards.
- Established and enforced safety protocols and guidelines for staff.
- Directly reporting to Manager
- Responsible for safe keeping the Cleaning materials
- Helping and assist teachers for their everyday needs
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
Team Leader
METROBANK
Alabang
10.2010 - 01.2012
- Built strong relationships with customers through positive attitude and attentive response.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Process application and conduct a investigation for their loan
- Lead and motivate team to have more sales
Product Ambassador
DEMO POWER CORPORATION
Quezon City
01.2008 - 01.2010
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased sales by effectively communicating product benefits.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Worked with team to achieve sales goals for products.
Production Worker
RED RIBBON
Quezon City
01.2002 - 01.2003
- Making a cake purchased by the costumer
- Took on additional shifts during peak work periods to keep projects on schedule.
- Turned on equipment to run facility at beginning of shift.
- Shut down equipment at end of shift for line going down.
- Inspected equipment before starting each production run and calibrated settings to meet order specifications.
- Reviewed purchase orders, work orders and machine setting instructions to process each job with accurate data and standards.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
Education
Bachelor of Science - Computer Programming
MARIKINA INSTITUTE OF SCIENCE AND TECHNOLOGY
Marikina City, Philippines 06.2000 - 06.2003
High School Diploma -
SAN MATEO NATIONAL HIGH SCHOOL
San Mateo Rizal, Philippines 06.1995 - 04.1999
GED -
SAN MATEO ELEMENTARY SCHOOL
San Mateo Rizal, Philippines 06.1995 - 04.1999
Skills
Customer service skills
undefinedAccomplishments
- Pre-Departure Orientation Seminar for OFW
- Pre- Employment Orientation Seminar for OFW
- OWWA’s Livelihood Development Program for OFW
Timeline
Costumer Service Representative
CONCENTRIX
01.2020 - 06.2022
Team Leader/Cleaner
XTREME CLEANING COMPANY
11.2014 - 11.2016
Cleaner Supervisor
AL TAUAN PRIMARY INDEPENDENT SCHOOL
02.2012 - 03.2013
Team Leader
METROBANK
10.2010 - 01.2012
Product Ambassador
DEMO POWER CORPORATION
01.2008 - 01.2010
Production Worker
RED RIBBON
01.2002 - 01.2003
Bachelor of Science - Computer Programming
MARIKINA INSTITUTE OF SCIENCE AND TECHNOLOGY
06.2000 - 06.2003
High School Diploma -
SAN MATEO NATIONAL HIGH SCHOOL
06.1995 - 04.1999
GED -
SAN MATEO ELEMENTARY SCHOOL
06.1995 - 04.1999
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