LIZEL LETADA
Pasig City
Summary
Experienced with delivering comprehensive training to customer service teams, enhancing their communication and problem-solving skills. Utilizes tailored training strategies to meet diverse learner needs and improve service quality. Track record of fostering positive learning environment and driving continuous improvement in customer satisfaction.
Overview
13
13
years of professional experience
Work History
UPS Customer Service Representative | Trainer
Transcom
07.2022 - 07.2025
- Design, develop, and deliver training programs for new hire onboarding, ongoing upskilling, and cross-training to support warehouse, transportation, and logistics operations.
- Conduct training needs analyses using performance data, quality reports, and employee feedback to identify skill gaps and improvement opportunities.
- Collaborate with operations leaders, team supervisors, and quality analysts to ensure training content aligns with operational procedures, productivity targets, safety standards, and service-level agreements (SLAs).
Customer Service Representative
Teletech
10.2021 - 03.2022
- Responsible for incoming calls and provide appropriate solutions and alternatives to the issue presented within the time limit.
- Provide accurate, valid and complete information by using the right methods/tools to ensure quality and correctness of work.
- Keep records of customer interaction, process customer accounts and file documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Executive Secretary
Spacewall Metals and Industrial Corp.
01.2016 - 01.2021
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
Operations Supervisor
Philmech Industrial Corporation
01.2014 - 01.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Account Executive
Ads in Motion Inc.
01.2013 - 01.2014
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Education
Bachelor of Science - Business Administration
University of The East
Manila, Metro Manila, Philippines 04.2001 -
Skills
Supply chain and logistics operations knowledge
Process improvement and workflow optimization
Safety, compliance, and standard operating procedures (SOPs)
KPI monitoring and performance analysis
Customer service and issue resolution
New hire onboarding and training delivery
Training needs analysis and skills gap assessment
Coaching and performance management
Team supervision and people management
Cross-functional collaboration (operations, quality, training)
Timeline
UPS Customer Service Representative | Trainer
Transcom
07.2022 - 07.2025
Customer Service Representative
Teletech
10.2021 - 03.2022
Executive Secretary
Spacewall Metals and Industrial Corp.
01.2016 - 01.2021
Operations Supervisor
Philmech Industrial Corporation
01.2014 - 01.2016
Account Executive
Ads in Motion Inc.
01.2013 - 01.2014
Bachelor of Science - Business Administration
University of The East
04.2001 -