Lizeil Goron

• Verified quantities of items for online orders to ensure customer satisfaction.
• Resolved complaints through clear communication and effective problem-solving, enhancing customer experience.
• Identified customer needs through interactions to deliver exceptional service.
• Developed and maintained courteous working relationships.

• Processed online orders to ensure correct entry of customer details and payment information.
• Assisted in meeting monthly sales targets through dedicated team effort.
• Supported efforts to exceed financial forecasts by maintaining accuracy in order processing.

• Provided telecommunication services including internet, fibre, mobile, and telephone support to small business owners.
• Maintained knowledge of brand and product offerings to assist customers in maximising sales opportunities.
• Addressed customer inquiries, issues, and complaints both in person and via phone to support effective communication and maintain positive relationships.

EMAIL (April 2016 - June 2017)

• Managed email inquiries and addressed complaints with prompt solutions.

CHAT (June 2017 - FEB 2020)

• Supported customers via chat, ensuring immediate assistance was provided.

PHONE SALES REP (FEB 2020 JULY 2021)

• Coordinated hotel reservation processes for customers through phone interactions.

• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Actively listened to customers to fully understand requests and address concerns.

• Met service time and quality targets.
• Assisted in encoding and labelling books for easier identification and location in database.
• Supported efforts to streamline database management processes.