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Liza Marie Vargas
Virtual Assistant
Montalban,Rizal
Summary
Dynamic leader in social media strategy and content promotion, effectively managing diverse teams to enhance brand visibility and client satisfaction. Achievements include a significant reduction in client turnover and streamlined operations across multiple accounts, leveraging data-driven insights for strategic content development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Content Creator
Daniel Arreola
03.2025 - 04.2025
- Created data-driven content strategies based on audience behavior and engagement trends, increasing relevance and resonance of content.
- Developed engaging content for websites and social media platforms.
- Scheduled and approved social media content on Publer, enhancing consistent brand presence across multiple platforms.
- Collaborated with design teams to create visually appealing materials.
- Researched industry trends to inform content strategy and topics.
Virtual Assistant
Wing Assistants/Affordably Virtual Assistant
12.2024 - 01.2025
- Managed client schedules and appointments for seamless daily operations.
- Coordinated communication between clients and team members using digital tools.
- Coordinated high-volume inbound and outbound calls to schedule service appointments with electricians and HVAC professionals nationwide.
- Developed and maintained a comprehensive contact database for electricians, plumbers, and HVAC technicians across all U.S. cities.
- Researched information and prepared reports to support client needs.
General Manager
Chatter Service Elite
11.2023 - 09.2024
- Led team of 8 Quality Managers and 54 chatters, optimizing workflows across 30+ client accounts in adult entertainment niches to enhance service delivery.
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff scheduling to optimize workforce productivity.
- Decreased client turnover by implementing quality control measures and conducting targeted staff training.
- Developed training programs for new employees on service protocols.
Quality Manager
Chatter Service Elite
10.2023 - 11.2023
- Led quality assurance initiatives to ensure compliance with service standards.
- Implemented quality control processes to enhance customer satisfaction levels.
- Developed training programs for staff on quality management practices.
- Provided feedback on chat performance to reinforce strengths and guide improvement efforts.
- Assisted chat agents with inquiries on Inflow processes and task execution to enhance operational accuracy.
Chatter
Chatter Service Elite
09.2023 - 10.2023
- Tailored role-based chat services for multiple clients in adult-themed niches to meet subscriber expectations.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Social Media Specialist | Writer | Photo-video editor
Upwork
05.2022 - 10.2022
- Created and managed engaging social media content for clients' Instagram and Facebook platforms, targeting parenting audiences.
- Developed and executed Facebook Ad campaigns to boost page engagement and follower growth.
- Boosted engagement by actively responding to comments and direct messages in a timely manner.
- Crafted email sequences for newsletters to improve audience communication and retention.
Virtual Assistant
Wordpress
02.2022 - 06.2022
- Managed client communications and scheduling for multiple virtual assistant projects.
- Coordinated administrative tasks to ensure smooth daily operations for clients.
- Utilized project management tools to track progress and deadlines effectively.
- Rewrote, edited, and proofread multilingual content for foreign websites, ensuring clarity and accuracy across English, French, Italian, and Spanish.
Virtual Assistant | Writer | Social Media Specialist | FB Ads Manager
considertheconsumer.com
08.2020 - 01.2022
- Managed Facebook Ads campaigns and boosts, driving increased website traffic and fostering audience engagement.
- Developed content strategies and wrote engaging articles for clients' websites and social media platforms, enhancing online presence.
- Created keyword-optimized articles based on editor-provided keywords using SurferSEO, improving search engine visibility.
Virtual Assistant | Copywriter
08.2020 - 12.2020
- Wrote and edited product descriptions for clients' Shopify websites and social media platforms, enhancing visibility and attracting customers.
- Managed scheduling and calendar appointments for executive team members.
- Coordinated communication between departments to streamline information flow.
- Organized travel arrangements, including flights, accommodations, and itineraries.
General Virtual Assistant
08.2020 - 12.2020
- Managed calendars and scheduled appointments for multiple executives.
- Coordinated communication between departments and external partners.
- Developed content and images for clients' websites and social media platforms, supporting additional businesses under their management.
- Moderated Facebook groups to foster community interaction.
- Developed and maintained filing systems for efficient document retrieval.
Article Writer
05.2020 - 07.2020
- Researched trending topics to create engaging article content.
- Wrote SEO-optimized articles in orthotics niche using targeted keywords to enhance audience engagement.
- Collaborated with editors to refine article structure and style.
- Developed content strategies for diverse digital platforms and audiences.
Article/ Content Writer
Author Task
02.2020 - 06.2020
- Crafted engaging articles across diverse niches, targeting editor-provided keywords to enhance audience reach.
- Researched industry trends to create engaging and relevant content.
- Developed content strategies that aligned with company goals and audience needs.
- Collaborated with editors to refine articles and ensure clarity.
Blog/Content Writer
03.2020 - 04.2020
- Crafted blog articles on pet topics (cats, dogs) incorporating targeted keywords to enhance SEO and boost audience engagement.
- Developed engaging blog content on diverse topics to attract a wider audience.
- Collaborated with brands for sponsored posts and product reviews to enhance visibility.
- Managed social media accounts to promote blog content and engage with followers.
Social Media Manager
07.2019 - 03.2020
- Developed social media strategies aligned with brand objectives and target audience needs.
- Created targeted content for Facebook and Instagram in Instagram Growth Techniques niche, researching platform updates and algorithm changes to enhance audience engagement.
- Analyzed Facebook Page and Group Insights to inform and refine engagement strategies, driving increased interaction and community growth.
- Managed content creation for multiple platforms, ensuring brand voice consistency.
- Monitored social media trends and adjusted strategies to enhance engagement levels.
Social Media Manager
12.2017 - 08.2018
- Developed social media strategies to enhance brand presence and engagement.
- Developed engaging text and image content for various social media platforms, enhancing online presence for clients in Real Estate and Mortgage Brokerage.
- Created and scheduled content across multiple social media platforms.
- Analyzed audience insights to inform content development and scheduling.
Social Media Manager
10.2017 - 08.2018
- Developed engaging content strategies to enhance brand awareness across social platforms.
- Managed social media campaigns to increase audience engagement and community interaction.
- Analyzed performance metrics to refine content and improve user experience.
- Researched websites and posted content for multiple clients across various niches, leveraging Google AdWords for targeted link building.
Link Builder
10.2017 - 08.2018
- Researched relevant websites and posted optimized content for clients across various niches, utilizing Google AdWords for effective link building.
- Constructed residential and commercial structures following architectural plans.
- Operated heavy machinery, including cranes and forklifts, for material handling.
- Collaborated with subcontractors to ensure timely project completion and quality standards.
Product Specifics Trainer
Intelenet Global Services
05.2016 - 02.2017
- Delivered product-specific training sessions for new hires to enhance onboarding experience.
- Conducted refresher and update trainings for tenured agents to ensure compliance with evolving Line of Business (LOB) processes.
- Provided hands-on support and guidance to new advisors during nesting period to facilitate smooth transition to live operations.
Customer Service Associate/SME
Intelenet Global Services
05.2015 - 05.2016
- Assisted customers with online banking services, resolving login issues and guiding account navigation to improve user experience.
- Supported new advisors during nesting period by offering real-time assistance and guidance on effectively managing customer inquiries.
- Delivered short-term training sessions focused on common account-related issues to improve advisor readiness.
- Delivered constructive feedback to new advisors, enhancing their communication skills and product knowledge for improved customer interactions.
Quality Assurance Lead
Microsourcing
04.2014 - 08.2014
- Reviewed rewritten content for adherence to client guidelines, grammar, sentence structure, and product understanding to enhance overall quality.
- Delivered clear and constructive feedback to writers to support continuous improvement in writing quality and compliance.
- Maintained and updated Google Spreadsheets to track writer performance and assist editors, providing clients with clear production insights.
- Conducted training sessions for new writers to onboard them to project standards and quality expectations, ensuring alignment with project goals.
Customer Service Associate
Eperformax Contact Centers
09.2013 - 01.2014
- Assisted customers with inquiries and provided product information efficiently.
- Resolved customer complaints through effective problem-solving techniques.
- Resolved security concerns and transaction disputes for users on peer-to-peer buying and selling platform, enhancing user trust.
- Addressed suspicious activity and fraud prevention issues, promoting user safety and maintaining a secure platform.
- Documented customer interactions accurately in the internal database.
Education
Industrial Engineering -
Mapúa Tech
Intramuros, ManilaSkills
- Social media strategy
- SEO writing
- Facebook ads management
- Content Promotion
- Audience Engagement
- Content Distribution
- Performance Metrics
- SEO tools
- Social media tools
- CMS platforms
- Design Tools: Canva, Photoshop, Crello
- Project Coordination
Certification
- Artificial Intelligence
- Basic Data Entry
- Basic Medical Scribe Skills
- Basic Sales Development
- Bookkeeping skills
- Content Writing
- Customer Service
- Digital Marketing
- Ecommerce
- GVA Skills Training
- Real Estate
- Social Media Management skills
About Me
Managed operations for an OnlyFans agency representing clients across diverse niches, including the girlfriend experience and other adult content genres. Oversaw client acquisition, content strategy, and performance optimization. Created and managed content for clients in various industries. Wrote blog posts, captions, and promotional materials tailored to each client's voice and goals. Utilized hashtags and SEO keywords strategically to boost online visibility, engagement, and follower growth, converting audience interest.
Timeline
Content Creator
Daniel Arreola
03.2025 - 04.2025
Virtual Assistant
Wing Assistants/Affordably Virtual Assistant
12.2024 - 01.2025
General Manager
Chatter Service Elite
11.2023 - 09.2024
Quality Manager
Chatter Service Elite
10.2023 - 11.2023
Chatter
Chatter Service Elite
09.2023 - 10.2023
Social Media Specialist | Writer | Photo-video editor
Upwork
05.2022 - 10.2022
Virtual Assistant
Wordpress
02.2022 - 06.2022
Virtual Assistant | Writer | Social Media Specialist | FB Ads Manager
considertheconsumer.com
08.2020 - 01.2022
Virtual Assistant | Copywriter
08.2020 - 12.2020
General Virtual Assistant
08.2020 - 12.2020
Article Writer
05.2020 - 07.2020
Blog/Content Writer
03.2020 - 04.2020
Article/ Content Writer
Author Task
02.2020 - 06.2020
Social Media Manager
07.2019 - 03.2020
Social Media Manager
12.2017 - 08.2018
Social Media Manager
10.2017 - 08.2018
Link Builder
10.2017 - 08.2018
Product Specifics Trainer
Intelenet Global Services
05.2016 - 02.2017
Customer Service Associate/SME
Intelenet Global Services
05.2015 - 05.2016
Quality Assurance Lead
Microsourcing
04.2014 - 08.2014
Customer Service Associate
Eperformax Contact Centers
09.2013 - 01.2014
Industrial Engineering -
Mapúa Tech