Liza Abregana
Cebu City, Cebu
Summary
To secure a challenging role in a reputable organization where I can apply my knowledge, utilize my skills, and contribute to company growth while gaining valuable experience and developing my professional career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
M Lhuillier Financial Services Inc.
05.2024 - Current
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
- Provide step-by-step technical support to resolve user problems.
- Assist with account setup, password resets, and access issues.
- Ensure excellent customer service and maintain a high level of user satisfaction.
Shine & Serve Housekeeping
01.2023 - 04.2024
- Perform routine cleaning tasks such as sweeping, mopping, dusting, and vacuuming floors.
- Sanitize restrooms, break rooms, and common areas.
- Replenish cleaning supplies and maintain cleaning equipment in good condition.
- Assist with other general duties as assigned by management.
- Clean windows, doors, walls, and other surfaces.
Plas Enterprises and Engineering Services
03.2018 - 05.2020
- Maintain employee records and ensure accuracy, confidentiality, and compliance with company policies.
- Handle employee concerns, grievances, and disciplinary actions in coordination with management.
Education
Bachelor of Science - Information Technology
University of the Visayas
01.2017
Skills
- Technical / Practical Skills: Operating cleaning equipment (floor buffer, vacuum, pressure washer)
Certification
Problem Solving Techniques, Communication Foundations, Service Desk and Support Analyst (SDI) and TESDA Housekeeping NC II.
ADDITIONAL INFORMATION
Languages: English, Filipino
Timeline
M Lhuillier Financial Services Inc.
05.2024 - Current
Shine & Serve Housekeeping
01.2023 - 04.2024
Plas Enterprises and Engineering Services
03.2018 - 05.2020
Bachelor of Science - Information Technology
University of the Visayas
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