LITLIT F. VILLORENTE
Davao City,DAVAO DEL SUR
Summary
Results-driven Billing and Sales Representative with a strong background in customer service and quality assurance. Exceeded sales targets and improved customer satisfaction through effective communication and consultative selling. Specialises in billing management and customer retention strategies, utilising CRM systems and productivity tools to enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing and Sales Representative - AT&T Account
Sutherland Global Services Inc.
02.2024 - 05.2026
- Assisted customers with billing inquiries, account updates, and service concerns
- Promoted AT&T products and services through effective customer engagement and consultative selling
- Consistently contributed to achieving and exceeding sales targets and performance metrics
- Delivered excellent customer service while identifying upselling and retention opportunities
Quality Analyst - LegalZoom Account
VXI Global Solutions
12.2022 - 07.2023
- Evaluated customer interactions to ensure compliance with quality standards
- Provided coaching recommendations to improve customer service performance
- Assisted in enhancing customer satisfaction and operational efficiency
Customer Service Representative - Universal Account
VXI Global Solutions
06.2021 - 12.2022
- Managed customer concerns and account inquiries professionally
- Maintained high customer satisfaction through effective communication and problem-solving
Sales Representative - AT&T Account
VXI Global Solutions
01.2021 - 06.2021
- Promoted telecommunications products and services to customers
- Achieved sales goals through relationship-building and customer-focused selling
Privilege Card In-Charge
DSSD Family Realty Development Corporation - FITMART Gensan
10.2018 - 03.2020
- Managed membership applications, customer records, and account concerns
- Maintained organized documentation and reporting systems
Billing and Retention Specialist
Six Eleven Global Services and Solutions
04.2018 - 11.2019
- Assisted customers with billing concerns and account retention issues
- Applied customer retention strategies to improve customer loyalty and satisfaction
Administrative Aide
Lawrence Eric Construction and Engineering Services
03.2017 - 10.2017
- Performed administrative and clerical support tasks
- Organized office files, records, and daily reports
Education
Bachelor of Science - Secondary Education, Social Science
Brokenshire College SOCSKSARGEN, Inc.
01-2020
Bachelor of Science - Accounting Technology
Gen Santos Foundation College Inc.
01-2018
Skills
- Sales and revenue generation
- Customer retention
- Exceeding sales targets
- Customer service excellence
- Virtual assistance
- Billing and account management
- Lead conversion
- Email and chat support
- Quality assurance
- CRM management
- Office software proficiency
- Negotiation skills
- Time management
- Problem solving
Certification
I hereby certify that the information stated above is true and correct to the best of my knowledge and ability.
References
ANNABELLE T. BECODO, Marketing Manager OIC, DSSD Family Realty Development Corporation - FITMART, General Santos City, 0950-6992-231
Timeline
Billing and Sales Representative - AT&T Account
Sutherland Global Services Inc.
02.2024 - 05.2026
Quality Analyst - LegalZoom Account
VXI Global Solutions
12.2022 - 07.2023
Customer Service Representative - Universal Account
VXI Global Solutions
06.2021 - 12.2022
Sales Representative - AT&T Account
VXI Global Solutions
01.2021 - 06.2021
Privilege Card In-Charge
DSSD Family Realty Development Corporation - FITMART Gensan
10.2018 - 03.2020
Billing and Retention Specialist
Six Eleven Global Services and Solutions
04.2018 - 11.2019
Administrative Aide
Lawrence Eric Construction and Engineering Services
03.2017 - 10.2017
Bachelor of Science - Secondary Education, Social Science
Brokenshire College SOCSKSARGEN, Inc.
Bachelor of Science - Accounting Technology
Gen Santos Foundation College Inc.