Summary
Overview
Work History
Education
Skills
Timeline
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Lita Lacanienta Torio

Lita Lacanienta Torio

Antipolo City, Province Of Rizal,RIZ

Summary

Dynamic Casino Shift Manager at NagaWorld Resorts and Casino Ltd., Skilled in employee scheduling and problem-solving, I effectively coordinated incident responses and implemented service improvements, ensuring seamless transitions and high-quality customer service in a fast-paced environment.

Overview

32
32
years of professional experience

Work History

Casino Shift Manager

Nagaworld Ltd.
01.2010 - 01.2025
  • Optimized table game utilization through effective layout adjustments based on player preferences and business demands.
  • Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
  • Ensured high levels of guest satisfaction by promptly resolving issues and implementing service improvements based on guest feedback.
  • Supported human resources initiatives such as hiring decisions or disciplinary actions when necessary for maintaining an efficient workforce.
  • Facilitated smooth transitions between shifts, ensuring seamless operations throughout the day and night.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Prevented potential legal issues by staying current on industry trends, changes in gaming regulations, and local laws related to the operation of a casino facility.

Pit Boss

Nagaworld Ltd.
01.2007 - 01.2010
  • Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
  • Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
  • Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
  • Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
  • Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.

Deployment Coordinator / Scheduler- Pit Supervisor

Nagaworld Ltd.
09.1998 - 12.2006


  • Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.

Croupier

Nagaworld Ltd.
04.1995 - 07.1997
  • Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
  • Explained rules, variations and betting structures of games.
  • Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
  • Resolved customer disputes calmly and professionally, ensuring satisfaction while upholding casino rules.

Croupier

Resorts World Genting
02.1993 - 04.1995
  • Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
  • Explained rules, variations and betting structures of games.
  • Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
  • Resolved customer disputes calmly and professionally, ensuring satisfaction while upholding casino rules.

Education

Bachelor of Arts - Accountancy

Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines
04-1992

Skills

  • Employee scheduling
  • Casino operations
  • Teamwork
  • Customer service
  • Problem-solving
  • Decision-making

Timeline

Casino Shift Manager

Nagaworld Ltd.
01.2010 - 01.2025

Pit Boss

Nagaworld Ltd.
01.2007 - 01.2010

Deployment Coordinator / Scheduler- Pit Supervisor

Nagaworld Ltd.
09.1998 - 12.2006

Croupier

Nagaworld Ltd.
04.1995 - 07.1997

Croupier

Resorts World Genting
02.1993 - 04.1995

Bachelor of Arts - Accountancy

Polytechnic University of The Philippines

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Lita Lacanienta Torio