Summary
Overview
Work History
Education
Skills
Timeline
Lita Dajao

Lita Dajao

Nursing
Cebu City, Province of Cebu

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Costumer Service Representative

Teleperformance
10.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Office Clerk

Local Government of Loreto
03.2015 - 07.2019
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Senior Caregiver (Overseas Filipino Worker)

Mohammad Saleem Aldosari
12.2012 - 01.2015
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.

Test Administrator

Center for Educational Measurement, Inc.
01.2012 - 10.2012
  • Participated in ongoing quality assurance initiatives, contributing valuable insights into optimizing current test administration methodologies.
  • Contributed to the development of standardized testing policies, streamlining the administration process.
  • Ensured accurate test results by effectively monitoring and proctoring examinations.
  • Played an active role in routine audits, ensuring proper documentation was maintained consistently throughout the year.

Nursing Assistant

Rural Health Unit
04.2010 - 12.2011
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Education

Bachelor of Science - Nursing

Holy Infant College, Tacloban City, Province Of Leyte, Philippines
04.2001 -

Skills

Customer service

Timeline

Costumer Service Representative - Teleperformance
10.2023 - 01.2024
Office Clerk - Local Government of Loreto
03.2015 - 07.2019
Senior Caregiver (Overseas Filipino Worker) - Mohammad Saleem Aldosari
12.2012 - 01.2015
Test Administrator - Center for Educational Measurement, Inc.
01.2012 - 10.2012
Nursing Assistant - Rural Health Unit
04.2010 - 12.2011
Holy Infant College - Bachelor of Science, Nursing
04.2001 -

Similar Profiles

CREATE PROFILE
Lita DajaoNursing