Lissa Larraine A. Londres

• Developed targeted advertising campaigns for diverse clientele, resulting in higher ad sales and client satisfaction.
• Balanced a diverse portfolio of clients, ensuring timely delivery of advertising campaigns and consistently meeting or exceeding their expectations.
• Negotiated favorable contracts with clients, securing long-term partnerships and generating repeat business.
• Provided exceptional customer service throughout the sales process, ensuring client satisfaction and fostering brand loyalty.
• Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.

• Oversaw daily operations of store, ensuring smooth workflow and customer satisfaction.
• Implemented visual merchandising strategies, enhancing product displays to attract customers.
• Monitored sales trends, making recommendations for product promotions and layout changes.
• Managed inventory levels, restocking shelves and organizing merchandise for easy access.
• Enforced store policies and procedures, fostering positive, safe workplace for employees and customers.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

• Conducted performance evaluations to identify areas for employee growth.
• Implemented training programs for enhanced employee skills.
• Coordinated recruitment efforts to attract top talent.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
• Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
• Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
• Assisted customers with product selection, providing helpful information and support.
• Conducted regular team meetings, promoting open communication and teamwork.
• Monitored sales performance, identifying areas for improvement and sharing feedback with team.
• Scheduled staff shifts, balancing workloads to meet store demands.
• Supervised daily operations of retail store, ensuring smooth workflow among team members.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
• Greeted customers and helped with product questions, selections, and purchases.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.

• Assisted customers with product selection, providing helpful information and support.
• Conducted regular team meetings, promoting open communication and teamwork.
• Monitored sales performance, identifying areas for improvement and sharing feedback with team.
• Scheduled staff shifts, balancing workloads to meet store demands.
• Supervised daily operations of retail store, ensuring smooth workflow among team members.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
• Greeted customers and helped with product questions, selections, and purchases.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.

• Assisted customers with product selection, providing helpful information and support.
• Conducted regular team meetings, promoting open communication and teamwork.
• Monitored sales performance, identifying areas for improvement and sharing feedback with team.
• Scheduled staff shifts, balancing workloads to meet store demands.
• Supervised daily operations of retail store, ensuring smooth workflow among team members.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
• Greeted customers and helped with product questions, selections, and purchases.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.

>Meet targets on productivity and accuracy within service standards required by the processing work as requested by line management/customer.

>General Account Maintenance of Credit card.

● Change of address by Card holders Request

● Change of phone numbers ( office, home, mobile )

● Change of passport/ ID

● Returned Mails

● Cancellation of card

● Update customer Payments

● Credit card maintenance

● Focal point for receipt and verification of new credit card applications from Hong Kong and Guangzhou, China, using the Group Work Flow Information System (GWIS) and the Hub Credit Card (HCC) system.

● Verifies income proof and other provided documents in processing credit card applications and generates results within specified lead time.

● Analyzes and evaluates new credit card applications in compliance with the corporate international credit card policy

● Does the daily quality checking of processed applications in accordance with accuracy metrics, issues memos to HSBC branches in Hong Kong regarding credit card applications, issues letters to customers if additional requirements are needed to process credit applications

● Cascades updates to other associates and sees to it that these are implemented effectively and efficiently

● Provides quality service to customer

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.