Liselle Ann Caronongan
Senior Manager, Data Science
Paranaque City
Summary
Experienced Analytics Leader with 16 years of expertise in managing data-driven projects, leveraging statistical methodologies to extract deep insights and formulate strategic recommendations. Adept at analyzing complex datasets, uncovering actionable intelligence, developing talent, and effectively engaging with stakeholders across all management levels, including clients and executives.
Overview
17
17
years of professional experience
4028
4028
years of post-secondary education
Work History
SENIOR MANAGER, DATA SCIENCE
Concentrix Corporation
07.2023 - Current
- Leads a team of statisticians and insights analysts
- Works closely with cross-functional teams—including project managers, programmers, account managers, analysts, and data science experts—to coordinate efforts, optimize workflows, and ensure the seamless execution of analytic projects
- Collaborates with internal and external clients across multiple regions to identify analytic needs, develop tailored solutions, and deliver actionable insights that drive strategic decisions
- Directly reports to and partners with the Vice President of Advanced Analytics to develop POV papers, process ad hoc research, and create high-quality client materials that support decision-making
- Leads and supports the analytic needs of multiple departments—including Recruitment, Human Resources, Global Wellbeing, Compliance, and Call Center Operations—by developing data-driven insights that optimize performance, strengthen strategic planning, and drive impactful initiatives
- Collaborates with the Director of Research Analytics and Senior Director of Decision Sciences to oversee analytic projects, allocate resources efficiently, and develop comprehensive training materials for learning sessions
- Advocates for employee engagement, cross-team collaboration, standardization of techniques, and talent development
MANAGER II, DECISION SCIENCES
Concentrix Corporation
12.2020 - 06.2023
- Managed a team of statisticians and insights analysts
- Provided training about statistical methods that are applicable to the business
- Oversaw the management of the benchmarking database
- Worked with different project teams to develop appropriate analytic approach to each business question
- Conducted in-depth statistical analyses using R and Python to uncover data-driven insights, delivering comprehensive reports and presentations through PowerPoint to support strategic decision-making
- Worked closely with the Director of the Voice of the Customer Operations to streamline processes and develop client materials
MANAGER I, DECISION SCIENCES
Concentrix Corporation
10.2018 - 12.2020
- Managed a team of statisticians
- Provided training sessions on SAS, key driver analyses, multivariate approaches, and other statistical runs
- Led the processes in maintaining the benchmarking database
- Worked with different project teams to provide the suitable analytic approach in answering each of the clients' business objectives
- Regularly provided statistical analyses
- Did a hybrid role and was trained to talk to external clients, develop business slides, write analytic reports, and run statistical analyses all at the same time
- Worked closely with the Director of the Decision Sciences to shape the direction of the Philippine Analytics team
- Skills developed: report-writing, mentorship, client presentation, people management
MANAGER, ANALYTICS SOLUTIONS
Convergys Corporation
12.2014 - 09.2018
- Managed a team of statisticians
- Conducted training sessions on different statistical methods that are applicable to the business
- Managed the Normative Database
- Worked with different project teams to develop appropriate analytic approach to each business question
- Regularly provided statistical analyses
- Skills developed: team management, training, mentorship, people development, in-depth analysis, collaboration
STATISTICIAN
Convergys Corporation
04.2011 - 10.2013
- Provided statistical analyses and data mining services using advanced statistical techniques
- Conducted training for new hires
- Supported analytic meetings with statistical knowledge
- Managed the benchmarking database of the entire Convergys Analytics
- Skills developed: leadership presence, leveraging customer relationships, teamwork, in-depth thinking, thought leadership.
STATISTICAL ANALYST
Convergys Corporation
04.2011 - 10.2013
- Made higher level of analysis such as Segmentation, Cluster Analysis, Tenure Analysis, Linkage Analysis, Relative Importance, and Key Driver Analysis
- Managed the database that housed over 10 million data
- Provided benchmarking reports that helped clients assess their performance
- Assisted and worked with senior managers and directors of Analytics
- Skills developed: analytical and innovative thinking, leadership presence, communication, leveraging customer relationships, teamwork, in-depth thinking
BUSINESS DATA ANALYST
Convergys Corporation
04.2009 - 03.2011
- Analyzed the clients’ data to ensure continuous improvement of their overall performance
- Applied statistical concepts in determining the solution to a client’s problem
- Pioneered the database that housed over 6 million data
- Skills developed: analytical thinking, collaboration with different project team
INTERN, MEASUREMENT SCIENCE
The Nielsen Company - ACNielsen Corporation
03.2008 - 05.2008
- Received training on different statistical analyses in the field of marketing research and worked with senior statisticians all around the globe
- Skills developed: data interpretation, sampling theory application, multivariate analysis, clear presentation of statistical reports, analysis on consumer research
Education
Bachelor of Science - Statistics, Actuarial Science
DE LA SALLE UNIVERSITY
Data Science Specialization -
JOHN HOPKINS UNIVERSITY
Skills
Team Leadership
Timeline
SENIOR MANAGER, DATA SCIENCE
Concentrix Corporation
07.2023 - Current
MANAGER II, DECISION SCIENCES
Concentrix Corporation
12.2020 - 06.2023
MANAGER I, DECISION SCIENCES
Concentrix Corporation
10.2018 - 12.2020
MANAGER, ANALYTICS SOLUTIONS
Convergys Corporation
12.2014 - 09.2018
STATISTICIAN
Convergys Corporation
04.2011 - 10.2013
STATISTICAL ANALYST
Convergys Corporation
04.2011 - 10.2013
BUSINESS DATA ANALYST
Convergys Corporation
04.2009 - 03.2011
INTERN, MEASUREMENT SCIENCE
The Nielsen Company - ACNielsen Corporation
03.2008 - 05.2008
Bachelor of Science - Statistics, Actuarial Science
DE LA SALLE UNIVERSITY
Data Science Specialization -
JOHN HOPKINS UNIVERSITY
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