Lisa Marie Buenavides
Dasmarinas, Province Of Cavite
Summary
Proactive and goal-oriented professional with excellent problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Expertise in resolving complex customer issues and implementing process improvements. Known for fostering team collaboration and adapting to changing business needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CSR Supervisor
Concentrix
03.2020 - Current
- Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Coordinated schedules to ensure optimal staffing levels during peak chat volume periods.
- Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Managed escalations while maintaining professional demeanor and focus on resolution goals.
Production Line Leader
Terumo Phils. Corporation
02.2002 - 09.2015
- Followed good manufacturing practices (GMPs).
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Conducted routine inspections to check quality and compliance with established specifications.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Collaborated with engineering teams in developing process improvements aimed at reducing production time without compromising quality standards.
Education
High School Diploma -
Bacoor National High School
Bacoor, Province Of Cavite, Philippines04-1998
Skills
- Responsive to Change
- Employee supervision
- Handling escalations
- Collaborative Task Distribution
- Skilled in Microsoft Office Applications
- Process Optimization
- Performance Assessment
- CRM Proficiency
- Effective Solutions Development
Certification
- Lean Six Sigma Yellow Belt Certification (LSSYB) - Concentrix Lean Six Sigma Yellow Belt (September, 2022)
- Handling Team Conflict - Concentrix (December 2022)
- Computer Technology and Operational Program - Comchest Foundation (September 2000)
Timeline
CSR Supervisor
Concentrix
03.2020 - Current
Production Line Leader
Terumo Phils. Corporation
02.2002 - 09.2015
- Lean Six Sigma Yellow Belt Certification (LSSYB) - Concentrix Lean Six Sigma Yellow Belt (September, 2022)
- Handling Team Conflict - Concentrix (December 2022)
- Computer Technology and Operational Program - Comchest Foundation (September 2000)
High School Diploma -
Bacoor National High School
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