Lirma Sacueza
Iriga City, Province of Camarines Sur,CAS
Summary
Dynamic Branch Manager with a proven track record at Goodlife Group of Companies, excelling in operations management and customer service. Enhanced team performance through effective training programs and strategic decision-making, resulting in improved customer satisfaction. Skilled in analyzing sales trends and optimizing processes, demonstrating strong leadership and excellent time management abilities.
Overview
19
19
years of professional experience
Work History
Branch Manager
Goodlife Group of Companies
02.2021 - Current
- Led daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Analyzed sales reports to identify trends, driving strategic decisions for inventory management.
- Optimized branch processes, improving customer service response times and satisfaction levels.
Senior Sales Associate
Forever21
03.2007 - 08.2014
- Exceeded sales targets by leveraging product knowledge and customer relationship management tools.
- Trained and mentored junior associates to enhance team performance and customer service excellence.
- Developed strategic sales plans, resulting in increased market penetration and customer engagement.
- Analyzed market trends to identify opportunities for product recommendations and upselling initiatives.
Front Crew Member
Burger King
06.2006 - 01.2007
- Delivered exceptional customer service while efficiently managing front-line operations.
- Assisted in training new crew members on operational procedures and standards.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Processed customer orders accurately, ensuring timely service delivery.
Education
Bachelor of Science - Criminology
University of Northeastern Philippines
San ROque Iriga City04-2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Goodlife Group of Companies
02.2021 - Current
Senior Sales Associate
Forever21
03.2007 - 08.2014
Front Crew Member
Burger King
06.2006 - 01.2007
Bachelor of Science - Criminology
University of Northeastern Philippines
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