Lindsey Burgess
Manila
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Part Time Graphic Designer & Social Media Manager
Various
08.2021 - Current
- Created digital image files for use in digital and traditional printing methods.
- Created artwork for product packaging and promotional materials.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Developed creative design for print materials, brochures, banners, and signs.
Customer Service Professional
Company Confidential
09.2015 - Current
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
HR Services Representative
Manpower Outsourcing Inc.
04.2014 - 09.2015
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
HR Officer
Cape Australia Shared Services
08.2013 - 02.2014
- Processed paperwork and hiring details for promotions and lateral position changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Coordinated employee placements and administrative details.
Payroll Quality Analyst
IBM Global Process Solutions Inc
06.2009 - 06.2013
- Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Analyzed quality and performance data to support operational decision-making.
- Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Education
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
Manila, Philippines 04.2001 -
Skills
Customer service excellence
Quality Assurance
Payment Processing
Complaint resolution
Data Collection
Appointment Scheduling
Account Management
Complex Problem-Solving
Benefits and Compensation
Project Planning
Certification
Certified Lean Six Sigma Green Belt
Timeline
Social Media Management
02-2024
Lead Generation
02-2024
Digital Marketing
02-2024
Certified Lean Six Sigma Green Belt
08-2023
Part Time Graphic Designer & Social Media Manager
Various
08.2021 - Current
Customer Service Professional
Company Confidential
09.2015 - Current
HR Services Representative
Manpower Outsourcing Inc.
04.2014 - 09.2015
HR Officer
Cape Australia Shared Services
08.2013 - 02.2014
Payroll Quality Analyst
IBM Global Process Solutions Inc
06.2009 - 06.2013
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
04.2001 -