Lincoln John Tabligan
General Trias, Province Of Cavite
Summary
Professional with proven expertise in customer service, sales expert and process optimization, trained at Iqor Philippines. Excelled in enhancing customer satisfaction and retention, leveraging critical thinking and communication skills. Achieved significant improvements in lead generation at Vigorous Telemarketing Group, demonstrating exceptional research abilities and a collaborative approach.
With strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Communication is a must that we need to practice to maintain personal development in any field of work.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
04.2024 - 11.2024
- Ensuring high-quality support by putting all effort to meet the needs of customers to achieve best survey and company recommendation
- Making sales pitches to boost revenue and services consistently will make the business much more viable.
- Guaranteeing that a customer's complaint is accurately addressed, connecting with a specific department fulfilling concerns
- Negotiating all offered solutions to guaranteed absolute assistance
- All calls must be a success either a good or bad call ; promoter call survey meets clients gratification
- Basic troubleshooting steps must be executed additionally thinking outside the box more often prior requesting assistance with a senior department for instance technical team to resolve matters.
- Handled escalated calls efficiently, achieving good outcomes for both clients and best experiences
- Identified and resolved discrepancies and errors in customer accounts.
- Increase customer retention by offering cheapest plan or a discount options and inspiring interest in new best deals.
- Providing accurate information leads customer to be more aware of product inclusions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Generation Specialist
Vigorous Telemarketing Group
02.2020 - 02.2024
- Built prospect lists of potential new customers through qualifications and interest of consumers for business opportunities.
- Ensuring a Quality Call to avoid Data Mismatch results in Quality Sales.
- Cold calling prospective customers to determine product or service needs, ascertain times and identify decision-makers
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Confirming that prospective clients meet the requirements of being Aware, Interested and Qualified.
- Facilitating either warm or quick transfers ; establishing good connections between clients and Sales Officers.
- Schedule appointments between qualified prospects and clients.
- Gaining customer trust by being prompt, confident and accurate.
Education
Tech Voc Home Economics - Cookery
Luis Y. Ferrer Jr. Senior High School
General Trias, Province Of Cavite, Philippines07-2023
Skills
Customer service
Product Sales
Research
Critical thinking
Process Optimization
Attention to detail
Conflict resolution
Customer relations
Patience
Communication
Personal Development
Emotional Intelligence
Collaborativeness
Good Telephone Etiquette
Timeline
Customer Service Representative
Iqor Philippines
04.2024 - 11.2024
Lead Generation Specialist
Vigorous Telemarketing Group
02.2020 - 02.2024
Tech Voc Home Economics - Cookery
Luis Y. Ferrer Jr. Senior High School
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