Limuel Mayor
Bacolod City
Summary
Dynamic Training Manager with a proven track record at Transcom Worldwide, excelling in team development and training evaluation. Expert in enhancing operational efficiency and customer satisfaction through effective leadership and strategic problem-solving. Committed to fostering a collaborative environment that drives success and empowers team members to achieve their goals.
Overview
10
10
years of professional experience
Work History
Training Manager
Transcom Worldwide
Bacolod City
12.2024 - Current
- Evaluated training effectiveness through participant feedback and assessments.
- Mentored new trainers to ensure consistency in program delivery.
- Conducted regular reviews of training content to maintain relevance and accuracy.
- Mentored team members to succeed and advance within department and company.
- Produced reports and maintained training documents to support training activities.
Supervisor of Operations
Transcom Worldwide
Bacolod City
01.2021 - 12.2024
- Ensured compliance with all applicable laws, regulations, and standards.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Customer Service Subject Matter Expert
Transcom Worldwide
Bacolod City
03.2020 - 01.2021
- Provided assistance to agents with inquiries about our product and service.
- Helped maintain/call out agents that are not adherent to their schedules.
CSR
Transcom Worldwide
Bacolod City
01.2018 - 03.2020
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
CSR
iQor
Bacolod City
01.2017 - 12.2017
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
CSR
Panasiatic Solutions
Bacolod City
01.2016 - 12.2016
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Education
Bachelor of Science - Secondary Education, Major in English (2yrs)
Bacolod City College
Bacolod CitySkills
- Team Development
- Organizational Management
- Customer Service
- Data Analysis
- Team Leadership
- Client Relationships
- Problem Solving
- Data Gathering
- Quality assurance and control
- Training evaluation
- Team collaboration
- Effective communication
- Leadership development
- Analytical thinking
- Time management
- Strategic thinker
Affiliations
- Loves playing online games
Education and Training
other
Accomplishments
- Top Performer (ACM)
- Top Team Lead Performer (Q1 - Q2)
Languages
English
Upper Intermediate
B2
Timeline
Training Manager
Transcom Worldwide
12.2024 - Current
Supervisor of Operations
Transcom Worldwide
01.2021 - 12.2024
Customer Service Subject Matter Expert
Transcom Worldwide
03.2020 - 01.2021
CSR
Transcom Worldwide
01.2018 - 03.2020
CSR
iQor
01.2017 - 12.2017
CSR
Panasiatic Solutions
01.2016 - 12.2016
Bachelor of Science - Secondary Education, Major in English (2yrs)
Bacolod City College