Lilyn Montanez Arcega
Quezon City
Summary
Detail-oriented Payroll Management Specialist with expertise in payroll processing and garnishments. Leverages advanced Excel skills and effective communication to streamline onboarding and payroll operations. Collaborates across teams to enhance internal policies and ensure compliance, demonstrating strong analytical abilities and flexibility in managing multiple deadlines. Experienced Senior Associate with analytical and flexible approach to solving problems.
Overview
16
16
years of professional experience
Work History
Senior Associate
IBM - Business Services Inc.
Quezon City
08.2024 - Current
- Initiated and coordinated onboarding activities, facilitating smooth integration of new hires into the organization.
- Generate internal and external reports to track recruitment and onboarding progress.
- Coordinated with recruitment team members and third-party vendors to streamline applicant processing.
- Collaborated with recruitment team members and third-party vendors to process all applicants accurately and expediently.
- Communicate applicant decisions to recruitment support groups through system updates and notifications.
- Maintained and updated applicant management databases, ensuring data integrity and accessibility.
US Payroll Specialist
IBM - Business Services Inc.
Quezon City
02.2022 - 08.2024
- Processed payroll for over 1000 employees bi-weekly, ensuring accuracy of pay and deductions.
- Processed US payroll (personnel administration, data maintenance, gross to net, payment, deductions, payroll reporting, preparation of bank files, off cycle processing) weekly and bi-weekly, ensuring compliance and accuracy.
- Analyzed and validated payroll processing results and reports; reconciled and prepared pre- and post-payroll reporting to ensure accuracy.
- Coordinated with internal teams, 3rd party vendors, and stakeholders to verify accuracy of time entries, earnings, benefits, garnishments, taxes, and data within agreed timelines.
US Garnishment Specialist
IBM - Business Services Inc.
Quezon City
04.2014 - 07.2022
- Process US court/legal documents including Student loan, child support, State tax levy, Federal tax levy, Voluntary Wage Assignments, Creditor Garnishment, Bankruptcy orders, Pay to Seller.
- Collected and maintained electronic files for all withholding orders to ensure accurate record-keeping.
- Set up garnishments order on the system accurately and correctly.
- Researched and responded to inquiries from employees, court/legal, state and federal agencies regarding garnishment orders to ensure compliance and clarity.
- Validated garnishment documents for accuracy and compliance before processing to prevent errors.
- Processed garnishment orders in compliance with federal and state regulations.
- Coordinated with legal teams to address garnishment disputes effectively.
- Collaborated with payroll departments to ensure correct deductions are applied.
- Trained new staff on garnishment policies and procedures at IBM Business Services Inc.
Administrative Assistant
Ford Motor Company
Quezon City
10.2012 - 03.2014
- Supported employees with HR-related issues, liaising with department heads to resolve concerns effectively.
- Handled employee documentation, including contracts, recruitment paperwork and starter packs.
- Maintained accurate employee records, including contracts, performance reviews, and personal details.
- Updated HR databases, ensuring data integrity and confidentiality are maintained.
- Addressed employee queries regarding HR policies, leave entitlements, and benefits, providing clear solutions.
- Supported managers in disciplinary proceedings, preparing documentation and advising on best practices.
- Conducted exit interviews, gathering valuable insights to reduce future turnover rates.
- Developed and maintained confidential employee records, ensuring company compliance.
- Processed monthly payroll for over 150 employees, including statutory deductions and pension contributions.
- Analyzed payroll data to generate reports for senior management, identifying trends and potential cost implications.
- Collaborated with the IT department to strengthen payroll data security and protect against unauthorized access.
Toll Booth Attendant (Working Student)
Fill-Way Management (CAVITEX)
Kawit
05.2011 - 07.2011
- Operated toll collection equipment with expertise, ensuring seamless transactions and operational efficiency.
- Processed transactions quickly and accurately, minimizing wait times for drivers.
- Delivered accurate change and receipts to drivers, ensuring financial accuracy and enhancing customer trust.
- Engaged positively with motorists, creating a friendly atmosphere that improved customer experience.
Food Service Crew (Working Student)
Jollibee Foods Corporation
Imus
02.2010 - 07.2010
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Coordinated with management to implement promotional activities, attracting new customers and increasing sales.
- Supported kitchen staff during busy service periods by preparing ingredients and plating meals to ensure timely service.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Managed inventory by conducting stock takes and reordering supplies to maintain adequate levels and prevent shortages.
- Maintained high standards of hygiene, regularly cleaning and sanitizing tables, counters, and service areas.
- Prepared beverages and simple meals, following recipes and presentation guidelines to meet quality expectations.
- Rotated through various service roles to support team needs.
Education
Bachelor of Science - Business Administration, Financial Management
Montesorri Professional College
Philippines06-2012
Skills
- Detail-oriented analysis
- HR and finance communication
- Payroll systems proficiency
- Garnishments processing
- Error identification
- Payroll management
- Microsoft Office suite
- Confidential information management
- Audit and processing
- Data analysis
- Employee onboarding
- Team collaboration
- Workplace engagement
Timeline
Senior Associate
IBM - Business Services Inc.
08.2024 - Current
US Payroll Specialist
IBM - Business Services Inc.
02.2022 - 08.2024
US Garnishment Specialist
IBM - Business Services Inc.
04.2014 - 07.2022
Administrative Assistant
Ford Motor Company
10.2012 - 03.2014
Toll Booth Attendant (Working Student)
Fill-Way Management (CAVITEX)
05.2011 - 07.2011
Food Service Crew (Working Student)
Jollibee Foods Corporation
02.2010 - 07.2010
Bachelor of Science - Business Administration, Financial Management
Montesorri Professional College