Lilymar Maceda
Routing Coordinator
Santa Ana
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid sick leavePersonal development programsHealthcare benefitsWork from home optionPaid time offSummary
Detail-oriented Routing Specialist with 7 years of experience in route planning, address verification, mapping, and logistics coordination. Highly skilled in validating and correcting customer addresses, performing geographic and location analysis, and optimizing routes to ensure accurate and efficient service delivery. Proficient in using mapping applications, GPS systems, and routing software to verify locations, resolve address discrepancies, and support operational efficiency. Recognized for strong analytical, problem-solving, and communication skills, with a proven ability to maintain data accuracy, improve delivery success rates, and support high-volume operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
System Ops Specialist
Wall Street Courier Services
Taguig, Metro Manila, Philippines (Remote)
11.2018 - 11.2025
- Coordinating and optimizing daily routes for riders
- Assessing and validating addresses with internal tools, databases, and third-party sources to confirm accuracy
- Managed parcel cancellations and facilitated return of items to seller.
- Streamlined system monitoring processes, enhancing operational efficiency and reducing downtime.
- Assisted in the development of SOPs for system operations, ensuring consistency and quality in processes.
Customer Support Representative
Online Loan Pilipinas
Pasig, Metro Manila, Philippines
11.2017 - 11.2018
- Handled inbound calls, emails, or facebook chats to address questions, concerns, and feedback
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries efficiently, enhancing overall service quality and client satisfaction.
- Maintained accurate documentation of customer interactions, supporting compliance and quality assurance efforts.
Customer Sales Representative
PLDT Sales & Service Center
Makati City, Metro Manila, Philippines
07.2017 - 10.2017
- Promoted and upsold products to customers, contributing to overall sales growth and profitability.
- Managed customer accounts and processed transactions efficiently, ensuring accuracy and client satisfaction.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Telemarketer
Metrobank Card Corporation
Pasay, Metro Manila, Philippines
05.2016 - 04.2017
- Developed persuasive communication strategies to effectively promote financial products and services.
- Conducted outbound calls to potential customers, enhancing brand awareness and engagement.
- Utilized CRM software to manage client interactions, improving data accuracy and organization.
- Collaborated with team members to streamline call scripts, resulting in improved customer satisfaction.
Education
Associate of Business Administration - Marketing
04-2012
Skills
Data analysis and Reporting
Route optimization
Address validation
MS Office/Google Workspace
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Ops Specialist - Wall Street Courier Services
11.2018 - 11.2025
Customer Support Representative - Online Loan Pilipinas
11.2017 - 11.2018
Customer Sales Representative - PLDT Sales & Service Center
07.2017 - 10.2017
Telemarketer - Metrobank Card Corporation
05.2016 - 04.2017
University of Makati - Associate of Business Administration, Marketing