Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LILIANE AMORA

San Isidro

Summary

Dynamic Resolution Specialist with proven expertise at iFive Global Inc, excelling in customer service and conflict resolution. Adapt at managing healthcare accounts and guiding teams through challenges. Recognized for exceptional communication skills and proficiency in Microsoft Excel, ensuring efficient order processing and client satisfaction. Committed to delivering results in fast-paced environments.

Overview

34
34
years of professional experience

Work History

Resolution Specialist

IFive Global Inc
04.2017 - 04.2025
  • Handled healthcare accounts and health claims.
  • Acted as point of contact when needed.
  • Managed order queues and ensured orders were processed correctly.
  • Supported colleagues by sharing knowledge and guidance in difficult situations.

Customer Service Representative - Hotel Relocation

WNS
04.2016 - 03.2017
  • Handled inbound calls from clients needing hotel relocation due to room unavailability.
  • Stayed calm under pressure, resolving conflicts professionally.
  • Addressed customer complaints with empathy and care.
  • Relocated clients based on their preferences and needs.
  • Coordinated with hotel front desk and sales to check room availability.
  • Managed payments and issued vouchers as needed.

Membership Administrator

Emirates Golf Club
08.2004 - 11.2015
  • Sent quotations and membership information to prospective clients.
  • Managed approximately 30 incoming calls, emails and faxes per day form customers internal and external.
  • Responded promptly to customer inquiries and requests.
  • Handled membership processes including new sign-ups, renewals, cancellations, and status changes.
  • Managed billing, processed payments, and applied member discounts.
  • Worked with different departments to create engaging member communication content.
  • Maintained up-to-date member database for smooth communication and renewals.
  • Coordinated with finance to ensure timely payment processing and accurate records.
  • Trained new staff on company operations, policies, and services.
  • Organized staff events and annual party.
  • Provided administrative and secretarial support to General Manager as needed.

Food and Beverage Coordinator

Emirates Golf Club
Dubai
08.1999 - 07.2004
  • Responded to inquiries and managed event-related correspondence via email, phone call and/or in person.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers internal and external.
  • Prepared customized proposals and quotations based on client needs.
  • Met with clients to discuss event details, including venue, food, setup, billing, entertainment, and technical requirements.
  • Delivered excellent customer service by promptly addressing concerns and resolving issues.
  • Collaborated with chefs to develop menus tailored to client preferences.
  • Coordinated with various departments to ensure smooth event execution.
  • Check in with the client after the event to make sure everything went well.

Golf Reservation Specialist

Dubai Golf & Racing Club
Dubai
08.1997 - 07.1999
  • Answered calls from members, guests, and visitors about golf tee time availability
  • Made tee time bookings for individuals and small groups (under 10 golfers)
  • Checked in guests for their tee time reservations
  • Handled payments and issued golf tickets
  • Coordinated with other departments to confirm bookings
  • Reported daily golfer count to the Manager on Duty
  • Guided guests and visitors to club facilities

Hotel Room Reservation

Sheraton Hotel Oman
04.1991 - 12.1995
  • Handle room reservation inquiries by phone and email
  • Arrange group bookings with airlines for crew members
  • Take payments over the phone using credit cards
  • Upgrade guests to the business floor when available and requested
  • Assist business lounge guests and visitors with their needs
  • Work with the Sales Department to check room availability
  • Provide secretarial support to other departments when needed

Education

No Degree - Bachelor of Arts in Psychology - College Level

Central Colleges of The Philippines
Sta Mesa, Quezon City
1991

Skills

  • Good Communication skills both oral & written
  • Multitasking
  • Reliability
  • Email management
  • Coordinate meetings
  • Administrative jobs
  • Customer Service
  • Calendar management
  • Travel management
  • Events management
  • Quickly adapt to fast phased environment
  • Knowledge in Microsoft Words, Excels, Google Docs, Gmail

Additional Information

TRAINING/SEMINAR ATTENDED


  • Executive Assistant - Online Class

PROVA Virtual Assistant Philippines

April 5, 2025



Timeline

Resolution Specialist

IFive Global Inc
04.2017 - 04.2025

Customer Service Representative - Hotel Relocation

WNS
04.2016 - 03.2017

Membership Administrator

Emirates Golf Club
08.2004 - 11.2015

Food and Beverage Coordinator

Emirates Golf Club
08.1999 - 07.2004

Golf Reservation Specialist

Dubai Golf & Racing Club
08.1997 - 07.1999

Hotel Room Reservation

Sheraton Hotel Oman
04.1991 - 12.1995

No Degree - Bachelor of Arts in Psychology - College Level

Central Colleges of The Philippines

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LILIANE AMORA