LILIA LOU NECESARIO
Davao City
Summary
Personable and compassionate individual dedicated to providing exceptional patient care in healthcare settings, with foundational understanding of medical terminology and patient management techniques. Familiar with vital signs monitoring and basic clinical procedures, emphasizing importance of patient comfort and adherence to safety standards. Committed to contributing to improved patient outcomes through attentive and empathetic care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse
Lanang Premiere Doctors Hospital Inc.
09.2023 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Medical Device Production Specialist
Wipro
02.2023 - 08.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Technical Support Associate
VXI Holdings B.V.
08.2022 - 02.2023
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Recorded and maintained relevant notes for each client and work order.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Configured hardware, devices, and software to set up work stations for employees.
Associate Customer Support
Tech Mahindra/UPS
05.2019 - 02.2021
- Served as a key point of contact for escalated customer concerns, effectively resolving complex issues while maintaining strong client relationships.
- Managed workload efficiently by prioritizing tasks based on urgency levels and potential impacts on customers'' business operations.
- Provided clear and concise documentation on resolved issues, improving overall team knowledge and future problem-solving capabilities.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Education
Bachelor of Science - Nursing
University of Cebu- Banilad
Cebu City, Province Of Cebu, Philippines07-2022
Bachelor of Science - Business Administration
University of Mindanao
01.2018
Cookery NCll -
University of Cebu-Main
01.2016
Sta. Ana National High School -
01.2003
Jose L. Porras Elem. School -
01.1999
Skills
- Medication and IV administration
- Clinical judgment
- Healthcare ethics
- Licensed RN
Certification
- Cardiothoracic Post-Operative Care - Southern Philippines Medical Center - December 2023
- Basics of ECG Interpretation - Southern Philippines Medical Center - December 2023
Timeline
Nurse
Lanang Premiere Doctors Hospital Inc.
09.2023 - Current
Medical Device Production Specialist
Wipro
02.2023 - 08.2023
Technical Support Associate
VXI Holdings B.V.
08.2022 - 02.2023
Associate Customer Support
Tech Mahindra/UPS
05.2019 - 02.2021
Bachelor of Science - Business Administration
University of Mindanao
Cookery NCll -
University of Cebu-Main
Sta. Ana National High School -
Jose L. Porras Elem. School -
Bachelor of Science - Nursing
University of Cebu- Banilad
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