Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lili Ann P. Belarmino

CITY OF PASIG,00

Summary

Accomplished Six Sigma Black Belt executive with over 30 years of leadership experience in the banking and fintech industry. Expertise in client management, risk management, and operational excellence demonstrated at NomuPay eMoney, HSBC, RCBC, and Citibank. Recognized for delivering results through effective governance and strategic oversight. Skilled in fostering collaboration and driving impactful outcomes through dynamic team engagement. Strong analytical skills, financial acumen, and keen understanding of regulatory compliance. Known for adaptability and dependability in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Independent Director

Grab Financial Services Philippines
06.2024 - Current

Consultant/Sales Director

AltPayNet Corporation
04.2024 - Current
  • Boosted client revenue streams by identifying and capitalizing on untapped market opportunities through strategic partnership and business development
  • Managed client relationships through regular check-ins and updates on project progress.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Consultant/Project Management

AltPayNet Corporation
09.2024 - 12.2024
  • Managed cross-functional teams to ensure seamless collaboration, achieving optimal results through effective resource allocation.
  • Optimized project performance by regularly monitoring progress against established benchmarks and adjusting strategies as needed.
  • Facilitated stakeholder meetings to provide updates on project progress, addressing concerns promptly while building trust among key decision-makers involved in the process.

PRESIDENT & BOARD MEMBER

NomuPay eMoney
08.2021 - 11.2023
  • Achieved 85% of my 2023 Target Goal of EUR 1Million Net Revenue based on August 2023 Profit and Loss report
  • Ensure alignment between onshore and offshore teams following the overall onshore-offshore client delivery model.
  • Reinforce synergy between countries, regions, and hubs through close communication and consistency of standards.
  • Analyze financial statements, sales data, and performance metrics to measure KPIs.
  • Reduced operational costs through strategic cost management initiatives.
  • Collaborate with cost center owners to plan goal achievement, identify cost reduction opportunities, and improve programs.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Managed financial, operational and human resources to optimize business performance.

BUSINESS OPERATIONS HEAD PH — VISA/MASTERCARD MERCHANT ACQUIRING & CARD ISSUING

NomuPay eMoney
03.2017 - 07.2021
  • Led an end-to-end Client Management model for the country and strongly supported CCIB frontline to deliver beyond client expectations.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Ensured merchant email complaints/concerns/issues within 48 hours.
  • Monitored and tracked complex issues within allowed time frames and provided regular updates to the SOP team on handled trackers, including New to Business (NTB), settlement issues, and CWT/EWT.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Ensured the Business Operations team is ably equipped with the best-in-class MIS, Performance Management tools, and utility functions.
  • Significant Achievements: Project lead for the end-to-end process flow in setting up WDPH Issuing business, including regulatory and operational requirements.
  • Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Transitioned NTB merchants to a new platform and migrated SM merchants to OTRS.
  • Streamlined customer checkout process, improving customer satisfaction and reducing wait times.
  • Project lead for the set-up network infrastructure of the MPLS line from Munich to Bancnet backhaul in collaboration with other stakeholders.
  • Co-authored the Wirecard PH’s Electronic Crimes & Losses Policy and Feedback and Customer Compliant Process (FCCP).
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

DIRECTOR & CORPORATE SECRETARY

03.2017 - 07.2021
  • Liaison officer to Bangko Sentral ng Pilipinas (BSP) for the EMI license application and other regulatory requirements as Operator of Payment system.
  • Facilitated the hiring of key positions and was involved in all company requirements to jump start the company.
  • Enforced effective relationships and key stakeholder management with and across the networks to identify and address issues/concerns.
  • Collaborated with the risk management team to identify and mitigate legal and regulatory risks.
  • Ensured compliance with corporate governance, standards, regulations, and best practices in the banking and finance sector, ensuring the organization’s operations are conducted ethically and transparently.
  • Facilitated effective communication between the board of directors, executive leadership, and other stakeholders.
  • Prepared and distributed materials for board meetings, recorded minutes, and assisted in strategic decision-making processes.

VICE PRESIDENT —SR. CUSTOMER ACCOUNT SPECIALIST (CAS)

Citibank N.A.
04.2014 - 03.2017


  • Drive program growth and expansion meeting card volume targets in PDP.
  • Collaborated with clients to understand their growth plans for meeting contractual card volumes.
  • Served as a thought leader for the processes under Client Management within the country.
  • Ensured compliance with AML KYC processes and required documentation.
  • Directed potential leads to Sales/Product Managers for follow-up and collaborated with internal stakeholders to increase the 'shares of wallets' for the wholesale card business.
  • Established a Client health forum to share feedback and resolve issues, highlighting deals at risk and appointing service champions.
  • Provided oversight for escalations from HK, Singapore, and the Philippines.


  • Significant Achievements: Reduced Pagibig Prepaid card issues and daily voluminous SDN hit names from 1000 to a maximum of 3 by collaborating with stakeholders for disambiguating names upon screening.
  • Enhanced the NESS screening process for Prepaid PH, approved by Business Operations Regional Head
  • Streamlined card issuance and improved KYC process for Prepaid PH on new card issuance minimizing TCS Ops team workload.

Branch Head VICE PRESIDENT

Citibank Savings Main Branch
07.2013 - 03.2014

AVP RELATIONSHIP MANAGER

Citibank N.A.
02.2011 - 06.2013

BRANCH HEAD

Allied Banking Corporation
07.2008 - 12.2010

VICE PRESIDENT — (PERSONAL BANKING HEAD)

HSBC Savings Bank
04.2005 - 06.2008

Education

Six Sigma - Black Belt

Ateneo Graduate School
05.2018

Bachelor of Science - Mathematics, Actuarial Science

University of Santo Tomas
03.1988

Skills

  • Corporate governance
  • Problem-solving
  • Operations management
  • Process improvement
  • Relationship building
  • Strategic Partnership
  • Customer Service
  • Customer Relationship Management
  • Negotiation
  • Stakeholder Management
  • Project Management
  • Strategic thinking

Accomplishments

  • NomuPay, Achieved Implementation of Operational Regulatory Requirements, approved by Banko Sentral ng Pilipinas (BSP).
  • WireCard eMoney, Enhanced New-To-Bank (NTB) onboarding process, reducing timeline from 180 days to 14 days.
  • WireCard eMoney, Awarded as the Outstanding Employee for 2019 globally.
  • Citibank, Cut Pagibig Prepaid card issues and daily SDN hit names from 1000 to max 3 through improved screening.
  • Citibank, Boosted revenue by 30% < 2 years through acquisition and development of new business.
  • RCBC, Completed 1-year immersive training encompassing all facets of universal banking operations at RCBC.
  • ABC, Grew Total Resources from P460M to P840M YTD ADB < 6 months & P400M to P1.5B in < 2 years.

Timeline

Consultant/Project Management

AltPayNet Corporation
09.2024 - 12.2024

Independent Director

Grab Financial Services Philippines
06.2024 - Current

Consultant/Sales Director

AltPayNet Corporation
04.2024 - Current

PRESIDENT & BOARD MEMBER

NomuPay eMoney
08.2021 - 11.2023

BUSINESS OPERATIONS HEAD PH — VISA/MASTERCARD MERCHANT ACQUIRING & CARD ISSUING

NomuPay eMoney
03.2017 - 07.2021

DIRECTOR & CORPORATE SECRETARY

03.2017 - 07.2021

VICE PRESIDENT —SR. CUSTOMER ACCOUNT SPECIALIST (CAS)

Citibank N.A.
04.2014 - 03.2017

Branch Head VICE PRESIDENT

Citibank Savings Main Branch
07.2013 - 03.2014

AVP RELATIONSHIP MANAGER

Citibank N.A.
02.2011 - 06.2013

BRANCH HEAD

Allied Banking Corporation
07.2008 - 12.2010

VICE PRESIDENT — (PERSONAL BANKING HEAD)

HSBC Savings Bank
04.2005 - 06.2008

Bachelor of Science - Mathematics, Actuarial Science

University of Santo Tomas

Six Sigma - Black Belt

Ateneo Graduate School

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Lili Ann P. Belarmino