Zendesk
Hi, I’m
Likhawit Purigay
Licensed Professional Teacher And Experienced CSR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
5
years of post-secondary education
Work History
EverisepcTaguig, NCR
Healthcare Customer Service Representative
07.2022 - Current
Job overview
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
TaskUsClark, Angeles City, Pampanga
Customer Service Specialist
07.2021 - 05.2022
Job overview
- Updated account information to maintain customer records.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
AloricaClark, Angeles City, Pampanga
Logistics Associate
09.2019 - 03.2021
Job overview
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Studied data to identify trends and patterns in transportation activity.
Education
Asia CollegeBobon Northern Samar
Bachelor Of Secondary Education from English Language And Literature
06.2016 - 04.2019
Northwest Samar State UniversityCalbayog City, Western Samar
Bachelor Of Elementary Education from Elementary School Teaching
06.2014 - 03.2016
Skills
Shipment coordinating
Database Management
Deadline and scheduling management
Client needs analysis
Claims reporting systems
Insurance verifying
Document filing
MS Office
Google Workspace
Telephone Etiquette
Excellent Communication
Organization and Time Management
Attention to Detail
Analytical and Critical Thinking
Software
Slack, Zoom, Microsoft Teams
Orange Citrix
Sabre
Worldspan
Avaya
Canva
Google Calendar
Calendly
Oracle
Timeline
Healthcare Customer Service Representative
Everisepc
07.2022 - Current
Customer Service Specialist
TaskUs
07.2021 - 05.2022
Logistics Associate
Alorica
09.2019 - 03.2021
Asia College
Bachelor Of Secondary Education from English Language And Literature
06.2016 - 04.2019
Northwest Samar State University
Bachelor Of Elementary Education from Elementary School Teaching
06.2014 - 03.2016