LIEZL PACIA- JOSE
Virtual HR Officer | BBA, HR Consulting
Lipa City, Province Of Batangas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Virtual HR Staff- Recruitment and Payroll
Bear Logistics Services - Amazon Company
06.2020 - Current
- Responsible for sourcing, screening and selecting candidates for job openings within the company
- Collaborates with the HR Manager to understand staffing needs and ensure a qualified pool of candidates
- Also, I primarily handles tasks related to employee compensation
- Ensuring timely processing of payroll, benefits and deductions
- Addressing employee inquiries regarding compensation.
Quality Assurance Specialist - Virtual
United Fire Protection LTD. - Upwork Client
5 2016 - 4 2017
- Responsible for ensuring a world-class quality of calls from Customer Service Associates located in Texas, USA
- Remotely listens and grades inbound charity calls
- Coaching and deliberating via Zoom, Skype with CSRs.
Customer Support - Phone, Email, Chat
HelloConnect Phils.
06.2017 - 01.2020
- Responsible for assisting customers via phone call, email and chat in placing their orders, tracking, and solving issues related to their subscription and orders
- Handling inquiries, provide order status updates, and ensuring positive positive customer experience throughout the purchase and delivery process.
Senior Customer Support Associate
WNS Global Services - BPO Company
11.2012 - 04.2016
- Responsible for assisting Business Insurance Policy Holders via phone call, email and chat in making sure that they are adequately insured for their upcoming terms
- Calling the policy holders and assisting them with their overdue payments, giving them options to settle their balances and offering them the other interesting insurance products that the company offers.
Technical Support Representative
Transcom Worldwide Phils
11.2008 - 09.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Bachelor of Science in Business Management -
Polytechnic University of the Philippines
Skills
Human Resources
Recruitment and Payroll
Customer Service (Phone, E-mail, Chat)
Office Administration (Executive and Personal Assistance)
CRM
SAP
CITRIX
SALESFORCE
ZENDESK
ZOHO RECRUIT
AVAYA
AMAZON PORTAL
ADP
PAYCOM
FOUNTAIN
RINGCENTRAL
OPENPHONE
GSUIT
G WORKSPACE
G DRIVE
MS OFFICE
SPREADSHEET
Languages
English
Filipino
Timeline
Virtual HR Staff- Recruitment and Payroll
Bear Logistics Services - Amazon Company
06.2020 - Current
Customer Support - Phone, Email, Chat
HelloConnect Phils.
06.2017 - 01.2020
Senior Customer Support Associate
WNS Global Services - BPO Company
11.2012 - 04.2016
Technical Support Representative
Transcom Worldwide Phils
11.2008 - 09.2012
Quality Assurance Specialist - Virtual
United Fire Protection LTD. - Upwork Client
5 2016 - 4 2017
Bachelor of Science in Business Management -
Polytechnic University of the Philippines