Liezl-Yvonne Pascual
Customer Service Representative
Las Pinas, Metro Manila
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
10.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Private English Tutor
Acadsoc Inc. Office
04.2020 - 10.2020
- Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons.
- Boosted student confidence in English communication through personalized feedback and constructive criticism.
- Collaborated with parents to monitor students'' progress, providing updates on achievements and areas for improvement.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
College Instructor
ABE International Business College
08.2019 - 10.2020
- Improved overall class performance by providing regular feedback and tailored support to individual students.
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
- Enhanced student comprehension by utilizing a variety of teaching methods, including lectures, discussions, and group activities.
Education
Bachelor of Science - Business Management
ABE International Business College
Las Pinas, Metro Manila, Philippines 04.2001 -
Information Technology
Dr. Filemon Technology Training Institue
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
10.2021 - Current
Private English Tutor
Acadsoc Inc. Office
04.2020 - 10.2020
College Instructor
ABE International Business College
08.2019 - 10.2020
Bachelor of Science - Business Management
ABE International Business College
04.2001 -
Information Technology
Dr. Filemon Technology Training Institue
04.2001 -